Purpose

The purpose of this article is to provide operators with an understanding of consumer account closures initiated by 365 Retail Markets.

Ways Consumers Can Request Account Closures

Ideally, a consumer will reach directly out to the operator of their home location and request their account be closed. It is also possible for this request to be submitted directly to 365 Retail Markets via the 365Pay app, by contacting privacy@365smartshop.com / accountclosure@365smartshop.com, or by going inactive for 5 years. In these scenarios, 365 Retail Markets will close the account, refund the consumer’s balance to the operator of the home location, and contact the operator with the consumer’s details so they can facilitate the refund.

Consumer Inactivity Notification and Closure Process

365 Retail Markets will automatically contact consumers with a balance over $10 that are approaching 5 years of dormancy advising their account will be closed if it remains inactive. This happens once at 57 months then again at 59 months of inactivity. At the 5-year mark, the account is put into a queue to be closed. Once 365 completes the consumer payout and close process, the consumer’s balance will be refunded to the operator’s following GMA EFT Disbursement. A 365 Support agent will then email the ADM organization and location contacts advising of the closure with the consumer’s contact information, home location, balance, and a request to reach out to facilitate the refund.