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PicoFreezer Vision - Troubleshooting Guide
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PicoFreezer Vision - Troubleshooting Guide
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Table of Contents

Purpose

This article describes how to access and troubleshoot the technology inside a PicoFreezer Vision. This device is a Stockwell smart freezer, and is part of the Stockwell product line.
 

Process

Tools Required

  • Philips-head Screwdriver
     

Open the PicoFreezer Vision

  1. Locate the back panel cover of the PicoFreezer Vision. Hold the cover in place with your free hand while removing first the top two screws, then the bottom two screws of this cover.  

    PicoCooler Vision - Back Cover Panel held in place by technician.png

  2. Remove the cover to reveal the internal components. 
     

    PicoCooler Vision - Cover removed and technology visible.pngPicoCooler Vision - Wiring Diagram.png

Components

Connectivity - OptConnect Neo Cellular Router

For the USA, the device uses the OptConnect Neo to provide service. The device selects the best tower available from Verizon or AT&T.

The PicoFreezer Vision does not offer offline functionality. The device must be online to process payments. 

  1. Now that the PicoFreezer Vision has been opened, ensure that the OptConnect cable and PC power cable are both properly secured into the power outlet.

    PicoCooler Vision - Power outlet highlighted.png

  2. Confirm that the ethernet cable is running up from the back channel into the Optconnect.
     

    PicoCooler Vision - Ethernet cable running up the front of device to connect to the user interface.pngPicoCooler Vision - Ethernet cable connected to Optconnect.png
  3. Make sure the ethernet cable is running from the Optconnect to the PC.
     
  4. If the blue light on the PC is not illuminated, check that the connector is secure.

    PicoCooler Vision - PC Connector.png

Freezer

On a PicoFreezer Vision, the freezer control panel is located on the front of the freezer in the bottom-right corner.

To access these buttons, slide the spring-loaded protective cover to the left.

PicoCooler Vision - Control Panel Cover is open.pngPicoCooler Vision - Control Panel Cover is closed.png

To learn more about the Temperature Controller and how it can be used, please see the article Due North (MinusForty) - Unlocking Coolers using the Temperature Controller.
 

Cameras

The PicoFreezer Vision uses 4 corner cameras with a heated ring around the lens. These cameras determine which items are being purchased by the consumer. 

  1. With the PicoFreezer Vision open, check that all 4 camera cable USBs are connected. The cables for these cameras can be plugged into any USB port on the PC - the order does not matter.
     

    PicoCooler Vision - Diagram - Front view.pngPicoCooler Vision - Camera USBs plugged into PC.png

  2. Check that the camera cables run up a side channel of the device and out the back of the freezer to plug into the PC. A putty material covers the hole in the freezer and forms a seal around these cables. This is needed to securely seal in the cool air.

    Since this sealing is mission-critical to the device, if there is any issue with the camera cable, please contact 365 Support at (888) 365-6282 or support@365rm.com to have a certified Due North freezer technician fix any issues. 

    PicoCooler Vision - Camera Cables - Putty and PC connection

Reinstall Back Cover

  1. Reinsert all components as needed.
     
  2. Hold the back cover in place, lining up the holes for all four screws. 
     
  3. Reattach the bottom two screws first, then the top two screws. 
     

Castles Technology Screen

If the Pico unit runs into the Castles Technology screen there is limited troubleshooting that can be done.

PicoPlatform - Castles Technology Screen

  1. Power drain the Pico unit for several minutes.
     
  2. If this does not work, then reach out 365 Support. The following is required if pursuing an in-warranty RMA:
     
    • A clear picture of the front of the unit.
       
    • A clear picture of the rear of the unit.
       
    • A 3-minute video of the Pico screen on the Castles Technology error OR 2 photos time stamped 3 minutes apart from each other. The pictures MUST include the time stamp and screen of the castles screen.

Once this has been completed, the Tier 2 Support team will confirm if an RMA is needed or if there are further troubleshooting steps to follow.