Purpose

This article outlines guidance for support tickets and how to share greater information for the technical team’s investigation

Guidance For Dev Tools

Open Chrome dev tools before you start catching bug: press F12 (or cmd+alt+i on mac / ctrl+shift+i other OS)

Move Dock to bottom of your screen

Add screenshot from console (click on console tab in dev tools)

If red block is expansible, please expand it by clicking on grey triangle:

Website address bar must be included. If it possible provide full screen screenshot with OS clock, so we can know when bug occurred. Example below;

Navigate to network tab

Right click anywhere in list and click “Save all as HAR with content”

Attach HAR archive file from network tab to your ticket and send