Purpose
This article contains the additional troubleshooting steps pertaining to the Add-On Ambient Vision cabinet for the Pico Cooler Vision.
Process
The Add-On Ambient Vision Cabinet is an ambient cabinet that is connected to a PicoCooler Vision using a custom bridge cable.
Tools required
- Philips-head Screwdriver
Pre-Authorization Issues
After pre-authorization, the PicoCooler unlocks but the Add-On ambient cabinet does not.
This indicates a communication issue between the controller on the PicoCooler Vision and the ambient cabinet.
- Ensure that the bridge cable is properly connected between the PicoCooler Vision and the ambient cabinet.
Image Issues
One or more cameras in the Add-On Ambient Vision cabinet are not providing images in the transaction videos.
- Ensure that the cameras are connected and the USB cables are securely seated in the PC at the back of the PicoCooler Vision.
- Restart the PC by pressing the power button for 5 seconds.
- Perform a test transaction and review the video. The cameras may be in different locations, but as long as they are connected, our support team can fix the placement.