Steps to perform a Giveaway for a Guest when you are celebrating their loyalty or when you may have to apologize to them
To process a giveaway within ImpulsePoint, follow these steps:
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Go to the "Sell" tab located on the left side of the screen in ImpulsePoint.
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Add all the items you wish to include in the transaction to your cart.
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At the bottom of the screen, select the "Giveaway" button.
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Choose the specific item or items that you want to provide free of charge.
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Opt for a reason for the giveaway on the left side. The default reason is set to "Preferred Guest."
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If you select "Service Recovery," a dropdown menu will appear, offering more detailed options for the Service Recovery, including "Check In issue," "Housekeeping Issue," "General Service Issue," and "Other."
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If you choose "Other," you will be prompted to provide additional comments regarding the giveaway.
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Don't forget to click "APPLY."
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You will notice that the product totals in the cart will adjust to reflect the new pricing after the giveaway has been applied.
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Proceed to complete the transaction as usual from this point onward!