Purpose

This article explains how to add a Customer Note to an Order so the note appears in the Order Confirmation Email that is sent to a Contact.
 

Process

A Customer Note displays additional information in the Order Confirmation Email sent to a Contact.

For information about adding notes that are visible only to Back Office Users please reference the article Add an Internal Note to an Order.

To add a Customer Note to an Order:

1. Click Order Module from the Main Menu.
    
2. Search for and open the applicable Order to view the Order Details page.
    
3. Click the Time Slots tab.
   
   
4. Scroll to the bottom of the page.
    
5. Locate the Customer Notes field.
   
   
6. Enter the note.
    
7. Click Save Slot.
    

Once the note is added, any order will be set to an unconfirmed status and will need to be confirmed again. An option to send an email to the customer when the order is confirmed again will appear.

Note: Resend the Order Confirmation Email after saving the changes to include the updated Customer Note.