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365 Catering (Spoonfed) - Why is the Customer's Postcode Being Rejected?
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365 Catering (Spoonfed) - Why is the Customer's Postcode Being Rejected?
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Purpose

This article outlines the main reason and some sub reasons why a customer's postcode is being rejected when placing an online order for 365 Catering (Spoonfed).

Process

There are a many reasons why a customer's postcode is not be accepted when they are attempting to place an Order Online.

  1. The postcode is outside of the Delivery Zone that is set up in Setup Organization Delivery.

  2. The postcode is no longer in use. From time to time postcodes are retired from service, since 365 Catering (Spoonfed) is linked to the Royal Mail database the system will stop accepting the postcode. The customer should begin using their new postcode.

  3. Two of the Delivery Zones intersect. It may be that if you have multiple Delivery Zones which could be two points or lines that cross over on the map. If this occurs, please ensure no points or lines cross over in Setup Organization Delivery

  4. No Delivery Zone has been created on the Operator account. See Setup Organization Delivery to create a Delivery Zone.

  5. No Site has been assigned to one or more of the Operator's Delivery Zones. If the account includes Multi-Sites, there has to be an associated a Site (store, building or campus, for example) with every Delivery Zone.