Purpose

The purpose of this article is to outline how to cancel an order in the Back Office.

Note: A cancelled order cannot be undone. If an order is cancelled unintentionally, repeating the cancelled order for the same date/time is the best method to restore it.

Customers can also edit and cancel orders placed Online. Click Here to learn more.
 

Process

Cancel an Order

1. Go to the Order Module.
    
2. Find the desired order to cancel.
    
3. Click the three dots on the right of the row, then click View to View/Edit.
   
4. Click the Options button near the top right of the order, and select Cancel Order.
   
5. On the subsequent pop up, choose whether or not to send an email confirming the cancelation to the Customer.
   
   1. If  a cancellation charge needs to be added, add the amount in the box at the top. Check Apply Tax to include a tax on the cancellation charge.
       
   2. If a Payment Gateway has been integrated with Spoonfed, an Auto refund can be issued, which returns any payments made to the customer's original credit card that was used.
       
   3. Add more emails to send the Cancellation Confirmation Email to in the Additional Email Addresses box; separate multiple email addresses with a comma.
       
6. Click Cancel to confirm the cancellation. 
    

Accidentally Cancelled the Order

A cancelled order cannot be un-cancelled. If an order has been cancelled by mistake, the order must either be repeated for the same date/time, or a new order can be created. (Please see the Add a New Order Guide for more information.)
 

Amend Cancellation - Apply a Cancellation Fee

Once the order has been cancelled, it will be tagged with a Cancelled status. To amend the cancellation, click the Options button near the top right of the order, and select Amend Cancellation. Amend Cancellation allows for the option to add a cancellation charge and request a fee from the Customer. 
It does not undo the cancellation.