Introduction
Read a brief introduction to the Awaiting Payments Tab Here.
Orders appear in the Awaiting Payments tab of the Orders module when you have enabled 'pre-authorization' or validated a credit card on your Spoonfed account and not yet taken the final payment.
Awaiting Payments Tab
Orders that have been confirmed in the Back Office but are still awaiting the customer's credit card payment also appear here.
- Orders appear in RED if the Delivery / Pick-up Date has passed
- Orders appear in GOLD on the day of Delivery / Pick-up.
- Orders appear in WHITE for future Deliveries / Pick-ups.
The intention of the color coding above is to help you charge the credit card for each Order on the delivery date. This means the payment date and delivery date are the same, making payment reconciliation and reporting easier.
- (A) indicates the payment has been authorized but not charged.
- (V) indicates the card has been validated
- If no symbol is present, that means the order has been marked to be paid by credit card, but no card has been added to the order
Charge Individual Order
- To take the payment, select the checkbox next to the desired order
- Click 'Charge'
- If there is no 'Charge' button for the order, click view/ edit and reconfirm the order then send the card payment request again.
Charge Multiple Orders at Once:
You can select multiple awaiting payment orders to charge all at the same time.
- Select the top square button under 'Charge Selected' to select all orders in the Awaiting Payments Tab.
- Click the 'Charge Selected' button to charge all of these orders.
- Select individual buttons near each order to multi-charge only selected orders.
4. When you charge the orders, a box will appear, asking you to reconfirm that you want to charge all of the selected orders.
5. The orders that are able to complete payment will show as below, then be removed from the Awaiting Payments Tab.
Check Order That Won't Charge
If an order payment cannot be taken, follow these steps to find out why or authorize the credit card:
- Select 'View/Edit' button for individual order.
- Navigate to the Payments tab.
- If the authorization is expired, select 'Release/Void' button to void the authorization and authorize the credit card again.
- The card will be re-authorized, allowing you to take payment in the Awaiting Payments tab. You can also select Charge Card on the bottom right to take payment for this order.
Notes
- Check the Awaiting Payment tab each day - to ensure you are charging GOLD Orders upon their completion.
- You have 30 days after the credit card details are entered to charge the card, after 30 days the authorization is no longer valid. In this case, you will need to click release / void in the Payment Tab in the order, and then re-authorize to charge the card.