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While Gratuity can still be added manually, setting this feature allows Customers and Users to more easily choose a common Gratuity amount and letting the system calculate for them.
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Go to Setup - Features - Gratuity.
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Check the Enable Gratuity box.
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Add up to two different Gratuity percentages that Customers can choose at checkout. You might make on 15% and the next 20%.
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Gratuity Name allows you to rename the Gratuity to something like Tip.
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Click Save.
Add Gratuity in an Order
Back Office
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Within an Order, click Item Selection.
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Under Charges, find the Gratuity box
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Enter the amount or select the pre-calculated percentage.
Online Ordering Site
In the Order Summary, Gratuity is entered in the respective row: