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Issue a Refund for a Card Payment
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Issue a Refund for a Card Payment
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Watch the short video tutorial:

Refunds are a common occurrence as Customers frequently change what they consume in their event after they've paid. When this happens, Spoonfed makes it easy to process full or partial returns. Follow the steps below to learn how.

  1. Go to the Item Selection Tab and do one of the following options:

    1. Remove or adjust the quantity of the Item that the Customer did not end up needing or using.

    2. Adjust the price of the Item or Charge that the Customer modified.

  2. Click Save.

  3. Click Confirm Changes.

    1. A pop-up will appear, asking if you'd like to auto-refund the the Card that the Customer used to pay.

    2. Click Confirm to initiate this refund.

  4. If you've recently charged a card and need to issue a refund on the same day, please wait 24 hours. This is how long it can take a Payment Gateway to settle a payment and reflect it on an account. After 24 hours, you can Confirm the Changes to your Order and issue the refund to the Customer. If it's been a while since the Customer issued the initial payment, double check that the card the Customer used is still active.

  5. In the Payments Tab, see the 'Original Amount' column to view what the Customer was originally charged. In the 'Amount' column, you can see how much the Customer was most recently charged. Amount Paid also shows this.

  6. Check the Messages Tab to view the email that confirms the card was refunded.

Why Can't I Just Click The Refund Button?

Adjusting the content in the Item's Selection Tab, rather than using the Refund Button in the Payments Tab is most often a better solution to accurately reflect the true cost of the Order. Doing this accurately updates the Tax Information and keeps the system from assuming that the Customer still owes something on the Order.

When To Use The Refund Button in the Payments Tab

Occasionally, a Customer does need a full refund on the Order without making changes to the Item Selection Tab. However, in most cases, you'll follow the steps above to issue a refund that most accurately reflects the Amount Due in the Order.