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365 Catering (Spoonfed) - Why Can't I Void an Invoice?
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365 Catering (Spoonfed) - Why Can't I Void an Invoice?
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Purpose

This article outlines the resolution for the reason of not being able to void and invoice in 365 Catering (Spoonfed) systems.
 

Process

Invoice has Payment Allocations

If you try to void an invoice, and see this message in place of the Void button, you need to first remove the Payment or Credit that is allocated to the Invoice.
 

For any additional questions regarding the process of voiding an invoice or removing a payment allocation, please refer to the articles 365 Catering (Spoonfed) - Void an Invoice or 365 Catering (Spoonfed) - Remove a Payment Allocation from an Invoice, respectively.
 

If you don't see the option to Void an Invoice and it has no Payments Allocated the feature to Void Invoices might not be turned on.

Request This Feature

This feature is not turned on by default. Please contact 365Support via live chat, at (888) 365-6282 or support@365rm.com to have this feature enabled.