Square common decline reasons:
Code |
Description |
Recommended Action |
|
ADDRESS_VERIFICATION_FAILURE |
The card issuer declined the request because the postal code is invalid |
Ask Customer to enter different postal code |
|
BAD_EXPIRATION |
The card expiration date is either missing or incorrectly formatted |
Ask Customer to re-enter card details or use different card. |
|
CARDHOLDER_INSUFFICIENT_PERMISSIONS |
The card issuer has declined the transaction due to restrictions on where the card can be used |
Ask Customer to use different card. |
|
CARD_EXPIRED |
The card issuer declined the request because the card is expired |
Ask Customer to use different card. |
|
CVV_FAILURE |
The card issuer declined the request because the CVV value is invalid |
Ask Customer to re-enter card details or use different card. |
|
EXPIRATION_FAILURE |
The card expiration date is either invalid or indicates that the card is expired |
Ask Customer to re-enter card details or use different card. |
|
GENERIC_DECLINE |
Square received a decline from the cardholder's bank without any additional information. |
Ask Customer to re-enter card details or use different card. If the card information seems correct, the card holder can contact their card issuer to ask for more information |
|
INSUFFICIENT_FUNDS |
The funding source has insufficient funds to cover the payment |
Ask Customer to use different card. |
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