Purpose

This article outlines cancelled orders in the 365 Catering Back Office and the Online Ordering portal as well as adding cancellation charges to a cancelled order.
 

Process

If a Customer cancelled an Order last minute and need to be charged a cancellation fee, a partial refund can still be issued. This can be done whether the Customer cancelled the Order or it was cancelled in the Back Office.

Note: Once cancelled from the Back Office, an Order cannot be un-cancelled. 'Repeat' the order to recover the order details and create it as a new order.

Cancel an Order in Back Office

1. From the Order Details tab click Options and then Cancel Order.

   

2. Apply the Cancellation Fee in a dollar amount if applicable.
    
3. Choose whether or not to apply tax to the cancellation fee.
    
4. If the Customer already paid for their Order, they will be refunded their amount, minus the Cancellation Fee if applied.
    
5. Click Cancel to cancel the order and apply the applicable charges.

Amend a Cancellation

If a customer cancels an order from the online ordering portal it can be amended so the cancellation charge can still be applied.

1. In the Order Details tab of the cancelled order, click Options and then Amend Cancellation.

   

2. Then follow the cancellation process as outlined.