Suspended Times keep your Lead Time in place. A Caterer can prevent new Orders from coming on New Years Day, while keeping our Lead Time of 48 hours intact.
Alternatively: Closed Times block new Orders AND also impact your Lead Times. For example, a Catering operation allows 48 hours notice for new orders. If that operation is closed for an additional Holiday like New Years Day, adding a Closed Time/Day stretches my Lead Time to a 72 full hours.
How to use it:
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Navigate to the Calendar
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Click "Add Closed Time"
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Select your Date + Time parameters
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You'll see your Closed Time/Day appear on your Back Office Calendar, and immediately block new Customers' orders online as well
Note: Closed Time/Days will not prevent your staff from creating new Back Office orders. Only prevent Customers from creating new Orders during that date/time.
If you have questions about when to use a Closed Time vs. a Suspended Day, please don't hesitate to Chat with our team.
Pro Tip: Spoonfed Team recommends setting all of your "Closed Days" as soon as you know your schedule for the year. For example in a University-setting, you may receive a 2024-2025 school year calendar in March 2024. Log in to Spoonfed and set your Closed Days for all the Holidays in one fell swoop!