HelpCenter

Note: This feature must be enabled by a Customer Success Specialist. If your account utilizes two order flows, you can enable this feature on one or both.

After this feature is enabled, you will see the Inquiry button in the top right hand side of the online ordering homepage.

Clicking on the button will display a pop up of the Inquiry Form

Customer Workflow

1. Login to have your Inquiry associated with your customer profile or fill out the form as a guest

2. Fill out the form

   1. Event Name, Date, and Time (Required)

   2. Guest Count (Required): Use the slider tool to input the approximate guest count

   3. Budget Per Person (Required): Use the slider tool to input the approximate budget by head count

   4. Address (Required): Input the address of where the event will take place

   5. Contact Name, Phone, Email Address (Required): Input the contact details of the person the caterer will be communicating with after receiving the form

   6. Special Request (Optional): The customer is encouraged to share additional details or questions they have regarding the potential order

3. Click "Confirm"

The customer will receive an email confirmation of the Inquiry placed, with the details they provided.