Purpose

To outline the required steps and procedures for enabling SNAP EBT payments on the V5 platform at designated kiosks.

Process

Platform and Hardware Requirements

• Software: Kiosks must be on rel-241001-kiosk software version.
  
  
• Kiosk Models: Only MM6 and MM6 Mini models support SNAP EBT.
  
  
• PIN Pad Compatibility: SNAP EBT payments are only possible with the Castles U1F device.
  
  
• ADM Control: ADM must be used to designate EBT-eligible items and control the EBT payment option's visibility.
  
  

Compliance & Certification

Operators must complete a government certification process to offer SNAP EBT on kiosks. Once the government certification has been completed the Operator will document and log completion and provide the information to 365 Retail Markets to activate EBT payment capabilities.

Process for EBT Payment Acceptance

• Product Eligibility:
  • Items eligible for EBT must be marked in the ADM (Admin Management) system. Only carts with all items designated as EBT-eligible can proceed with EBT payment.
    
    
• Customer Interaction:
  
  1. Customer selects the "SNAP EBT" payment option on the kiosk screen.
  2. Customer swipes their EBT card and enters their PIN on the Castles U1F screen.
     
     
• ADM Controls for EBT:
  • Enabling SNAP EBT in ADM makes the SNAP EBT payment option visible on the kiosk and applies the "EBT eligible" tag to designated products.
  • Disabling SNAP EBT in ADM removes the payment option and EBT eligibility tags, re-enabling QuickPay.
    
    

Troubleshooting Guidelines

• Cart Composition: If a customer attempts EBT payment with ineligible items in the cart, prompt them to review eligibility.
  
  
• PIN Pad Issues: Direct PIN pad or card issues to Castles U1F support.
  
  
• ADM Synchronization: Confirm that EBT eligibility settings are updated if changes are made in ADM.
  
  

Setting up ADM

Once EBT training and compliance has been confirmed by 365 the option to enable EBT Snap eligibility in ADM will become available. 

Enabling EBT Acceptance for Existing Products 

1. Log into ADM.
2. Go to the Products tab and select Global Products from the drop down. 
3. Locate the product to be changed in the Global products page. 
4. Click the product to open the product summary page.  
5. Set EBT eligible to YES.
   
   

Enabling EBT Acceptance for New Products 

When adding new products to ADM the easiest way is by using the ADM - Product Upload Template. The template has a field for EBT eligible that can be set to Y or N. If left blank it will default to no. 

When adding new products manually, the field will be on the product create page and EBT eligible can be set to Yes there. The default setting is no.