HelpCenter
Explore
Insights & Activation Support Merging with 365 - FAQ
  1. 365 Retail Markets
  2. Insights & Activation
  3. Insights & Activation
Insights & Activation Support Merging with 365 - FAQ
Updated
Print
Scroll to Top
Table of Contents

Purpose

As part of a large effort to combine resources and strengthen the support our company provides operators, Insights & Activation is merging into the 365 Retail Markets support team.

 

FAQ

When will the changes take place?

The changes will take effect Monday, September 16th, 2024

How do I contact Insights & Activation Support via live chat?

To start a live chat or create a ticket, navigate to the 365 Retail Markets Help Center and select the Support widget button in the bottom-right corner. Select the "Insights & Activation" option when asking a question or to connect to an agent.

 

How do I contact Insights & Activation Support via email?

There is no change to how you contact email Support. Please continue to submit support tickets and requests to iasupport@365smartshop.com.

 

How do I contact Insights & Activation via web form?

You can create a ticket by using the 365 Contact form, or by using the new Support widget and selecting the "create a ticket" contact method.

Will Insights & Activation articles be added to the Help Center?

Yes, Insights & Activation articles will be added to the 365 Retail Markets Help Center in the near future.
To prepare for these upcoming articles, you can easily create an account by following the steps found in the article Using the Help Center.

How do I view my tickets created after these changes?

Once you create your new account following the article above, you will be able to view any ticket you have created moving forward in the 365 Help Center.

 

How does the Support web widget work with Live chat?

You can start a chat via the web or from your mobile device by navigating to https://help.365retailmarkets.com and using the widget in the bottom right corner.

Button.png     

From here, selecting the "Get in touch" option will allow you to choose either Chat or Submit a ticket. 

  • Tickets are best for non-urgent items. This is a form-based way of making a request without the need to speak directly to a live agent.

  • The Chat option allows you to exchange messages with a live agent in real time to address an issue. The process is kicked off by providing your contact information and a brief description of the problem, followed by the agent accepting the conversation.