Purpose

The purpose of this article is to outline the common 365 recommended tools for on site troubleshooting. On site troubleshooting is an important process performed in conjunction with the 365 Support Team and Operators. Some troubleshooting tasks may be possible by Drivers or Users, but comprehensive troubleshooting requires Operators and the tools described below.
Please Note: Please bring all tools when beginning on-site troubleshooting to avoid repeat trips.

Overview

USB Wired Keyboard

USB wired device to access Kiosk CPU and perform configuration.

USB Wired Mouse

USB wired device to access Kiosk CPU and perform configuration.

Laptop

Laptop device (with Ethernet port/adaptor) to access Kiosk, Router, and/or OptConnect devices.

Screwdriver (Multi-head/bits)

Screwdriver with head set to access or remove fasteners for Routers, Kiosks, or other devices.

Allen Wrench Set

Allen Wrench Set to access or remove fasteners for Routers, Kiosks, or other devices.

Optconnect

An OptConnect device can be useful to diagnose a non-functioning OptConnect device (Or other cellular service providing device) or to circumvent the Market's usual network.

Ethernet Cable

Cat 5 or Cat 6 Ethernet Cable. Please ensure it is long enough to run from the router to the Kiosk or other market device if needed. Please ensure the Laptop device has an ethernet port or adaptor if needed to interface with the router.
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