Introduction

Customers can send forms to AV Live operators from AirVend and Pay Plus devices to report issues or concerns. Operators can view these forms and issue coupon codes from AV Live.

Upload a Contact Us Form

Press the Help button from a Pay Plus device,

OR

Press the Contact Us button from an AirVend.

1. Select the type of form to be sent.
   
   
2. Complete the information.
   
   
3. Click Send.

View Forms in AV Live

1. Select Contact Us from the My Company drop-down menu.
   
   

2. Review all the uploaded Contact Us forms from all of your machines.
   
   

To issue a coupon to the person who submitted the form:

1. Click Coupon.
   
   
2. Complete all the coupon information.
   
   
3. Click Save. The Coupon will be texted and emailed to the consumer.

To keep track of which forms have received a response:

1. Click Edit next to a form.
   
   
2. In the popup window, complete these fields:
   • Responded On date
   • New Status
   • Whether a service call was performed for that machine
     
     

Receive Contact Us Form Notifications

1. Select Users from the My Company drop-down menu in AV Live.
   
   
2. Select Edit next to the user that you want to receive email notifications.
   
   
   
   
3. Enable Email Notifications and Notify of Contact Us Forms.
   
   
4. Click Save.