Purpose

365 kiosks using Adyen credit card readers offer a payment method called Store and Forward. This payment method allows customers to continue purchasing products without interruption, even if the internet connection of the kiosk is briefly lost.

When Store and Forward is enabled, any non-cash transactions are automatically accepted during the time that the internet connection to the kiosk has been lost. These transactions are "stored" until the connection is reestablished, then "forwarded" and processed when the kiosk comes back online. 

It should be noted, however, that this payment method does introduce some level of risk, as transactions that are accepted while the connection is lost cannot be verified until the connection is later restored. 

This guide will go through the steps of enabling this payment method for 365 kiosks that use Adyen card readers. 

Process

For New Kiosk Purchases

If you are ordering a new kiosk with an Adyen credit card reader, you may request Store and Forward at the time of purchase.

For Existing Kiosks

There are two ways to enable Store and Forward if you already have a 365 kiosk: 

1. Option one is to complete the following form: Store & Forward Request - Site Setup.  This will be sent to 365 to enable offline payments. The turnaround time is 1 to 3 business days.
   
   OR
   
   
2. Option two is to contact 365 via email or phone. Provide the 365 agent with the following information:
   
   
   • The Serial Number of the kiosk
     
     
   • Store & Forward Max. Amount - the maximum amount that the terminal will accept for a single store-and-forward transaction. A reasonable example could be 20.00 AUD or 20.00 Euros.
     
     
   • Max Payments - The maximum number of store-and-forward payments that the terminal will accept while it is offline. For example, this could be set to 5,000 payments. 
     
     

Once this feature is enabled for your kiosk, any offline transactions will be approved for 72 hours, or for the number of Max Payments you requested (whichever comes first). After that, transactions will be automatically declined until internet connectivity is established again.

Once the kiosk comes back online, normal transactions will resume. If the connection is ever lost again in the future, the clock will be reset: you will again have 72 hours or the max number of payments before transactions are declined. 

If you would like to extend or shorten the time from the default 72 hours, you may do so by contacting 365 Support.