Purpose

The Customer Confidence Settings in the Evermart config app can allow operators to choose what policies are in place if customers misuses the checkout process of a PicoCooler Breeze. These settings can provide "penalties," such as negative audio cues and increase in prices for the customer. These settings can be changed at any time, and offer varying levels of severity depending on the needs of the location.

Operators must have Evermart app version 1.0.74 or newer to utilize this new feature.

Description of Confidence Levels

The customer confidence levels can be set to Strict, Standard, or Smooth levels.

The Strict setting can be used in locations that are less secure, high-transient spaces, such as hotels, universities, train stations, and more. The Smooth setting should be used in locations that are secure, higher trusted areas, such as apartment complexes, industry locations, and break rooms. The Standard setting is a mix of the two.

User Scenario	Strict	Standard	Smooth
Customer removes multiple products from one shelf	Customer is prompted to scan the subsequent products, and a penalty is applied	All items will be added to the cart, and will appear on the IDG display
Customer removes multiple products from multiple shelf	Customer waits for "Beep" after each item	Customer can choose multiple items at once with no penalty
Customer replaces item to wrong place	The "Wrong Placement" audio cue is played, and a penalty is applied	The item is removed from the cart, and the "Wrong Placement" audio cue is played	The item is removed from the cart. No audio cue is played
Customer returns the product to correct shelf with multiple products in cart	Customer must scan each item before returning	Customer can place items back in any order of selection. Audio will prompt user to scan in correct order

Setting the Policy Level

Download the Evermart config app from the Google Play Store or the Apple App Store
Open the app. You will see the home screen, which gives you information on your nearest PicoCooler Breeze device.
From the home page, click on the Change button.
The Cabinet configuration page will now appear. From here, select the Download button. This will take you to the cabinet configuration settings page.
From the Cabinet Configuration settings page, you may change the Customer Confidence Policy Settings to your desired amount (Strict, Standard, or Smooth) which are described in the Description of Policy Levels section above. You may also adjust the volume of the audio cues by using the slider setting on this page.
Once you have made your adjustments, select the Upload button.

Once the customer settings have been changed, the updates will apply to the device automatically, without the need to restart the device.

Enabling a Security Lockdown

Open the Evermart Config and select the Change button from the home page.
The Cabinet configuration page will now appear. From here, select the Download button.
The cabinet configuration settings page will now display. Here you will find the Enable security lockdown setting, which is off by default. Select the on option to enable this setting.
Select the Upload button at the bottom of the page to confirm the lockdown