Introduction

There are a few main refund scenarios that a consumer can initiate, either by contacting the operator directly or via Payment Processors. The outline below details these various scenarios and what the consumer, the branch, and 365 will need to do to complete the refund or close the account.

See the 365Pay App - Refunds and Account Closures and Legacy - Refunds and Account Closures articles for further information. 

V5 Product Refunds

A can contact their local branch requesting a refund for a purchase. If the branch is running a V5 or NanoMarket kiosk, the branch admin should:

1. Open ADM.
   
   
2. Click the Admin tab.
   
   
3. Select Consumer from the drop-down menu.
   
   
4. Search for and select the name of the consumer requesting the refund.
   
   
5. Adjust the balance to the new amount with the refunded price.
   
   

V5 Closing Accounts

A consumer can request that we close their account, and they do not have access to 365Pay app. If the branch is running a V5 or NanoMarket kiosk – branch admin should:

1. Go to ADM.
   
   
2. Click the Admin tab. 
   
   
3. Select the Consumer from the drop-down menu.
   
   
4. Search for and select the name of the consumer requesting the refund.
   
   
5. Select Payout and Close and confirm the action.

6. 365 will credit the funds from the Payout and Close to the branch in their “GMA Disbursement”. The branch admin must return the funds to the consumer.