Gen 3/ Gen3C Installation Guide


This article is an on-site Setup Guide for the Gen3 and Gen3c, which features the Add-on XP module.

To set up the Gen3 successfully, follow the step-by-step instructions below.

Before "Go Live" for your Gen3 kiosk, please schedule a time slot with our Support department to complete the Pre-Live Checklist by calling 888-365-6282.


Legacy Gen3c Front.png



  • Unit Total weight: 69 lbs.
    • Gen3: 37 lbs.
    • XP Model: 32 lbs.
  • Height: 27"
  • Depth: ~14"
  • Upper Width: 21.5"
  • Lower Width: 22"


Packaging List

  • Gen3 with Integrated Tabletop Stand
  • Setup Instructions
  • Drill Guide
  • Four self-drilling mounting screws (for mounting kiosk to countertop)
  • Inline Cat5e Connector
  • 10' Network Cable Extension
  • Gen3c Units only:
    • Add-on XP Unit
    • Four 1/4" x 2” carriage bolts with nuts and washers (for attaching Add-on unit to Kiosk)


Installation Process

Step 1: Unpacking the Kiosk

Carefully unpack the Gen3 kiosk. Be sure not to lose any mounting hardware or accessories, which are included in the packaging box.
If you see any damage caused by shipping, contact 365Support at (888) 365-6282 or


Step 2: Placing the Kiosk

  1. Choose the mounting location for your kiosk. For cord-connected units, there must be a socket outlet located near the equipment and easily accessible.
    If the countertop location is granite, stone, or metal, then double-sided adhesive tape (not included) will be required for installation. 

  2. Place the Drill Template on the counter in the desired location, and secure it with tape. This template is included in the packaging.

  3. Use a center punch or similar to mark the locations of the 4 self-drilling screws in the accessory kit

  4. Secure the Gen3 to the counter using the 4 self-drilling screws included in the package. 

  5. Optional: For a cleaner look, drill a 1 1/4" access hole into the counter for routing the cables


Step 3: Installing the XP Unit

  1. Place the Gen3 Add-On to the left-hand side of the Gen3 kiosk, leaving a small gap between the two modules.

  2. If you created an access hole in the counter at the end of Step 2, feed the power cable to the access-hole now

  3. Connect the harness from the Gen3 Add-On to the Gen3 kiosk. Connect the serial cable first, then the USB cable, making sure the connections are secure.
  4. After the cables are connected, carefully move the Gen3 Add-On so that the metal base stand aligns with the base of the Gen3 kiosk

  5. Insert the 4 - ¼” Carriage Bolts and secure the add-on to the Gen3 with the supplied washers and nuts


Step 3: Turning on the Kiosk

  1. Power up the Gen3 by connecting to a 110V wall outlet. We recommend using a UPS/ line conditioner.

  2. The Gen3 will boot up to Windows and then automatically start the POS software. This process may take a few minutes.



Never unplug the kiosk to shut down the device. Always use the power button to properly shut down. You may do this by inserting a pencil or other slim object into the access port shown here. 

Gen3 kiosk - Power button highlighted


Step 4: Network and DVR Setup

  1. The cable harness has two 10' network cables exiting out the back side of the unit. Connect the cable labeled "Internet" to a LAN outlet.

  2. If you have a DVR system, connect the cable which is labeled DVR directly to the DVR port


Step 5: Pre-Live Checklist

  1. Locate and write down the VSH serial number on the Gen3 (on the side of the kiosk)
    Gen3 kiosk - VSH sticker highlighted

  2. Call our Support department at 888-365-6282 to complete the Pre-Live Checklist. Our team will walk you through the next few steps and complete the remote configuration.


Other Information

The USB Serial Port Interface can be found on the back of the device, on the lower left side. 

Gen3 kiosk - USB Serial Port Interface highlighted


The External Volume Controls can be found on the back of the device, on the lower right side. 

Gen3 kiosk - Volume knob highlighted



Replacing the Router

To learn how to replace the router on a Gen3 or Gen3c, see our article on How to Replace the Gen3 & Gen3c Router.