Purpose

This article explains how to place international orders by using one of the 365 Ordering Portals. Always make sure you are using the right portal for your region. 

Portals

The 365 Ordering Portals can be found at the following links: 

• 365 EU Ordering Portal
   
• 365 UK Ordering Portal
   
• 365 Australia Ordering Portal

If you have any questions, please reach out to your 365 representative.

Checking Order Status

1. Visit your portal
   
   
2. Select the Requests button in the top right corner of the page, then the Created by me option
   
   
   
   
3. Here you will find all of your open orders and their status. Status options include:
   
   
   • Distributor Information: Our Warehouse team is providing the serial numbers of your device(s) and provisioning them. 
     
     
   • With 365 Sales: The 365 Sales Operations team is processing your order internally.
     
     
   • Sent to fulfillment: The Sales Operations team has processed your order and it is ready to be picked up by the Fulfillment team.
     
     
   • Gathering Deliverables – Contacting Credit Card Processor: The Fulfillment team has picked up the order and is checking to ensure all deliverables are completed. They also are contacting the Credit Card Processor to ensure your device(s) are ready to process transactions. This step tends to take the most time.
     
     
   • Sent to Implementation/Submitted: Your order is nearly complete. The Implementation team is working with the Warehouse team to finalize your order and complete final testing. The Implementation team will notify the Warehouse team when the order is ready to ship, and the Warehouse team will package your device(s) and schedule shipment.