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Parlevel - H11 - Troubleshooting a Nayax Amit and VPOS Touch Device
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Parlevel - H11 - Troubleshooting a Nayax Amit and VPOS Touch Device
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Table of Contents

Purpose

This is a short guide for troubleshooting the Nayax Amit and VPOS Touch Devices.

Warranty

Parlevel's warranty on Nayax Amit and VPOS Touch does not cover physical damage, which includes the LAN port being loose.

Process

Ethernet Connection

Nayax Amit devices are plug and play when it comes to using an ethernet connection.

VPOS Touch units need a Nayax Vpos Ethernet adaptor (RJ11 to RJ45 adapter) to use internet.

Ethernet should only be used when there is poor/no cellular reception in the area in which the machine is located.

The ethernet cable should be plugged into the Amit 3.0 device via the LAN port in the bottom right. 

Please Note: The ethernet connection overrides the cellular data connection when plugged in, whether the connection is stable or not.

Cellular Connection

If the Nayax device is plugged in via ethernet and the internet connection fails, the device does not fall back or switch over to cellular data.

In order to use cellular data, unplug the ethernet cable from the device. All Nayax devices come with cellular data and an antenna.

Signal Strength

If you are having trouble connecting or staying connected to the cellular network, always check the antenna and the antenna cable for sharp bends, nicks, cuts, and a flush, screwed-on connection.

Issue - Device Switches Back and Forth from Ethernet to Cellular

If the device is switching back and forth from ethernet to cellular data, there is most likely a loose or damaged LAN port or a bad ethernet cable.

Issue - Card Reader Displays "Cash Only"

If the Card Reader Displays "Cash Only," the following could lead to this issue:

  • The coin mech is connected to the physical MDB harness coming from the Nayax device. To resolve, plug the coin mech into the pigtail from our MDB harness instead.

  • If the machine has a setting to enable MDB or enable cards/card readers, ensure that setting is enabled properly. The Amit telemetry device should read "MDB Enabled". Consult your machine manufacturer to check if there is a setting that needs to be adjusted. Most Crane and Seaga machines have this setting to toggle in the service menu.

How to Restart the Telemeter

  • To restart the telemeter, simply press and hold the two black buttons that read Menu and Enter until the screen is off.

  • As soon as the screen is off, quickly press and hold the red Money + yellow Dolly buttons until the screen turns on again. It will then switch on as normal.