Purpose

This article shows the consumer's experience of using the OrderAhead feature when ordering via the 365Pay app or website.

OrderAhead with the 365Pay Website

Create an Account

1. Navigate to mymarketaccount.net
   
   
2.  

Place Order

1. When consumers have registered an account, they will open the app and select the Shop button at the bottom of the screen.
2. Since all Order Ahead locations have geolocation enabled, the location(s) the consumer is in proximity to will display for selection.
   • Alternatively, consumers can enter the six-digit Location Code. This can be obtained by the operator from ADM.
     
     • This will be provided by the 365 Implementation team for you to provide to your consumers. You can also obtain this from the Location Summary in ADM.
3. If any disclaimer messaging was set up, they would show after linking the location.
4. Now they can begin shopping by selecting the location.
5. They select a pickup time. Our app now supports advanced ordering for 3rd shift workers as well. The app will support a 24-hour window but will display in a 12-hour clock format. The selected pickup time will determine what menu is displayed depending on menu times set in ADM.
6. Consumers can search by typing keywords in the Search field or by sliding through the categories on the menu and selecting the item(s) they want to order.
7. Items with modifiers will display for the consumer to select. They select Add Item when they are done.
8. A small icon at the bottom of the screen indicates that items have been added to their cart. Consumers select that icon to checkout.
9. Consumers can change to another pickup time if they choose, as long as it is still available.
10. Consumer select Checkout.
11. Consumers can choose an email receipt.
12. Consumer selects Done and the order is sent to ReadyTouch and eventually to KDS.

OrderAhead with the 365PayApp 

Create an Account

The consumer can either place their order and pay through the 365Pay app

• In either case, they will have to register an account with an email address if they do not have one set up for the app/site already.
• Please note that the login credentials for the app/website are NOT the same as the kiosk account login.

1. Consumers should download the 365Pay app from the Apple Store or the Google Play Store.
   
   
   
   

Place Order

1. When consumers have registered an account, they will open the app and select the Shop button at the bottom of the screen.
   
   
2. Since all Order Ahead locations have geolocation enabled, the location(s) the consumer is in proximity to will display for selection.
   • Alternatively, consumers can enter the six-digit Location Code. This can be obtained by the operator from ADM.
     
     
     • This will be provided by the 365 Implementation team for you to provide to your consumers. You can also obtain this from the Location Summary in ADM.
       
3. If any disclaimer messaging was set up, they would show after linking the location.
   
   
4. Now they can begin shopping by selecting the location.
   
   
5. They select a pickup time. Our app now supports advanced ordering for 3rd shift workers, as well. The app will support a 24-hour window but will display in a 12-hour clock format. The selected pickup time will determine what menu is displayed depending on menu times set in ADM.
   
   
6. Consumers can search by typing keywords in the Search field or by sliding through the categories on the menu and selecting the item(s) they want to order.
   
   
   
7. When they reach the Item Info page, they can select any of the modifiers listed for the item. If Special Instructions are enabled for that item, they can also add those here. 
   
   
8. 
   
   
   
9. 
10.  
11. They select Add Item when they are done.
12.  
13. A small icon at the bottom of the screen indicates that items have been added to their cart. Consumers select that icon to checkout.
    
    
14. Consumers can change to another pickup time if they choose, as long as it is still available.
    
    
15. Consumer select Checkout.
    
    
16. Consumers can choose an email receipt.
    
    
17. Consumer selects Done and the order is sent to ReadyTouch and eventually to KDS.

OrderAhead with a Kiosk

A customer can also Order Ahead using a kiosk from your location. Here is an example of how they could do so using an MM6 kiosk. 

Consumer View

When a consumer taps Checkout, the app determines if any items are using the Hide Product on Zero Inventory feature in the cart, that have zero or negative inventory. If there are, the Sold Out message will display. Tap OK to dismiss the message.

The consumer will then return to the Cart screen. The item will have (Sold Out) displayed to the right. The consumer can tap the item marked with the red (Sold Out) label to remove it and continue through the checkout process.
 

Consumer View

1. The consumer starts ordering an item using the 365Pay App.
   
   
2. When they reach the Item Info page, they can enter instructions to the kitchen to explain what they want with their order in the Special Instructions field. 
   
   
3. The consumer enters their special instructions and then chooses from the modifiers below. 
   
   
4. When they have made their selections, they click the Add item button.

Consumer View

In the example below, a consumer selected bottled water. After the consumer selected bottled water, the system removed that item from the upsell list and replaced it with the next upsell in line (which is Clif Bar in this case).

Consumer View

Below is how the screens would flow depending on the ADM settings:

In the example below, the consumer selected Cheese Cake Slice and Dasani Water 16.9 oz as from the Need a little extra? upsell list. Both were upsells associated with the Hamburger.

Configuration Examples / Consumer View

Scenario 1: Hide Dining Preferences

If you do not want the consumer to have dining preferences displayed, you can hide the dining preferences from the app/website. The Show Dining Preferences would be set to No.

1. The consumer opens the 365Pay app/website.
   
   
2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop tab.
   
   
3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.
   
   
4. The consumer selects their Pickup Time.
   

5. The consumer selects the items they want to order and clicks Checkout.
   Note: No preparation methods (Dine-In, To-Go, etc.) are shown on the Metro Café screen.
   

6. If the order time slot is still available by the time of checkout, the order is processed and the Receipt screen displays for the consumer.
   
   If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
   

Scenario 2: Dine-In Only

If you would only like the Dine-In option to show for selection on the app/website, the Show Dining Preferences field should be set to Yes and the To-Go checkbox should be unchecked. Only the Dine-In option should be checked. Verify that Dine-In is also selected for the desired pickup locations.

1. The consumer opens the 365Pay App.
   
   
2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop tab.
   
   
3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.
   
   
4. The consumer selects their Pickup Time.
   
   
5. The consumer selects the items they want to order and clicks Checkout.
   Note: The Dine-In preparation method is shown on the Metro Café screen.
   
   
6. If the order time slot is still available, the order is processed, and the Receipt screen displays for the consumer.
   
   If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
   
   

Scenario 3:  To-Go Only

If you would only like the To-Go option to show for selection on the app/website, the Show Dining Preferences field should be set to Yes and the To-Go checkbox should be checked. The Dine-In option should be unchecked. Verify that To-Go is also selected for the desired pickup locations.

1. The consumer opens the 365Pay App.
   
   
2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop screen.
   
   
3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.
   
   
4. The consumer selects their Pickup Time.
   
   
5. The consumer selects the items they want to order and clicks Checkout.
   Note: The To go preparation method is shown on the Metro Café screen.
   
   
6. If the order time slot is still available, the order is processed, and the Receipt screen displays for the consumer.
   
   If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
   
   

Scenario 4: To-Go and Dine-In

If you would like both the To-Go and Dine-In options to show for selection on the app/website, the Show Dining Preferences field should be set to Yes, and the To-Go and Dine-In checkboxes should be checked. Verify that To-Go and Dine-In are checked for each desired pickup location as well.

1. The consumer opens the 365Pay App.
   
   
2. Consumer selects the Order Ahead location (in this case Metro Café) from the Shop screen.
   
   
3. The system automatically checks the server/reservation API to verify which order slots have not met their maximum order limit. All order slots that have not met their limit are visible in the Pickup Time list. Any order slots that HAVE met their limit will not appear in the Pickup Time list.
   
   
4. The consumer selects their Pickup Time.
   
   
5. The consumer selects the items they want to order and clicks Checkout.
   Note: Both the To go and Dine-In preparation methods are shown on the Metro Café screen. The preparation method the customer selected will be highlighted in blue.
   
   
6. If the order time slot is still available, the order is processed, and the Receipt screen displays for the consumer.
   
   If the order time slot has expired and is no longer available, the consumer will see a message stating Uh Oh! This pickup time is no longer available. Please select another pickup time. When the consumer presses OK, the message closes, and they receive a prompt to select another Pickup Time. The system will run through the checkout process again after they select a different Pickup Time.
   
   

Picking Up an Order

Picking Up an Order From a Café

If a Now Serving screen is included in the location's setup, the consumer's order will display on this screen when the order is called from the KDS. See the KDS section of this guide for more information on KDS functionality.

1. When the consumer order is ready or the kitchen staff needs to ask a clarifying question, the consumer’s order will flash green, slide out of the Preparing section, and slide into the Now Serving section of the screen.
   • The Order will be prominently displayed at the top of the Now Serving section.
   • When the consumer has responded to the order call and the order is handed to them, the consumer’s order will be removed from the Now Serving screen.
     
     
2. If the consumer selected a locker system (if applicable) as a pickup location, they would have received a receipt with a QR code and number code on it. When the consumer arrives on site, they would either manually type the number code in on the touchscreen panel on the locker, or they can scan the QR code from the receipt. The locker associated with their order will automatically pop open for them to grab their food. The QR/number codes are unique to each order.

Picking Up Order From Lockers