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Abandoned Orders
  1. 365 Retail Markets
  2. 365 Catering (Spoonfed)
  3. Order Module
  4. Abandoned Orders
Abandoned Orders
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Purpose

This article explains what Abandoned Orders are, why they occur, and how Back Office users can identify and recover them.
 

Process

Abandoned Orders are contact-placed orders that have been assigned an order #, but don't occur because a payment failed to process. A caterer cannot create or force an abandoned order. There are several reasons this may happen:

  • The contact placed the order online, and their card payment declined twice.
  • The contact placed the order online, and their card payment expired recently.
  • The contact placed the order online, and their bank blocked the card authorization or validation.

Abandoned Orders can be recovered and converted to a live order but only by a Back Office user.

Abandoned Orders also don't show on Reports or Invoice outputs.
 

Abandoned Order Tab

Navigate to the Abandoned Orders sub-tab within the Orders Module.
 

Spoonfed - Orders Abandoned Orders Tab

Why Do We Have Abandoned Orders?

The Abandoned Orders tab serves as a way for caterers to see that a customer tried to place an order with them but failed. It gives the Operator/Caterer an opportunity to reach out to potential contacts and figure out how to work around the issue, helping to keep their business.