HelpCenter

Stockwell 2.0 User Guide
Updated

Purpose

This article serves as the user guide for Stockwell 2.0

 

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Stockwell 2.0 Specs

For further information on the specifications of this device, please see the Stockwell Spec Sheet

 

Power Requirements

  • The technology (PC, Pico, Optconnect, cameras) and dry compartment pull 0.5 Amp at 115VAC.
  • The refrigerator compartment power cord pulls 1.6 Amp at 115VAC.

 

Dimensions and Weight

  • Height: 57”
  • Width: 60”
  • Depth: 24”
  • Weight: 400lbs. (181kg.)

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Setting Up the Stockwell 2.0

  1. Plug in the store
  2. Allow the store 4-6 minutes to boot up. While this occurs, a yellow error message will be visible, informing you that cooler functions are disabled during the start-up process. 
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  3. After Startup completes, you will see a red error message saying “Cooler Safety checks have failed." This is normal, and part of the process.  
    Locate the controller below the Pico device at the bottom of the Store. Hold the down arrow button on this controller for 5 seconds to clear the error. You will see “---” when the error has successfully been cleared. 
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Troubleshooting the Stockwell 2.0

Tools Needed

  • Philips-head Screwdriver
  • Optional: keyboard and monitor

 

Accessing SW 2.0 Technology Components

  1. Open the doors to the unit through the Restockwell App or through the Pico Menu
  2. Select Start Service Maintenance
  3. Remove the 4 screws that are on each side of the panel, shown below
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  4. Carefully slide the front panel forward. Do not move the panel too far out, as the Molex connectors may detach.
  5. Removing the center panel to access the technology components, shown below
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  6. Remove the two screws at the top and bottom of the Whisper 10 PC Chassis
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  7. Carefully slide the PC out of the unit as shown. 
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    Be sure to not tangle or unplug the PC, OptConnect, or PC Power, which are plugged into the Internal Power Strip. 
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  8. Perform maintenance tasks as required. If this process requires the use of a keyboard and monitor, use the front 2 ports on the PC to connect your devices, as shown below. 
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  9. When all work is complete, slide the PC back into the unit
  10. Reinsert the two screws into the PC chassis and tighten
  11. Line up the bottom of the panel and put it back into place, being sure to match up the screw holes
  12. Screw in the panel, with 4 screws on each side
  13. Close the doors to the unit

 

Unlocking the Store Without Power

Each store is built with mechanical locks. This enables the store to be opened with a key in the event that the store does not have power. 

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The lock is located underneath the middle leg of the SW 2.0 unit. On either side of the lock are switches that can turn the cooler and ambient side lights off. 
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Moving a Stockwell 2.0

Two people minimum are required to physically relocate a Stockwell 2.0 device. If possible, we recommend three to four people complete this task.  

 

Recommend Equipment

To safely move this device, we recommend using the following equipment:

  1. Forearm Straps, to aid in picking up the device
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  2. Two Furniture Dollies, to easily move the unit about
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Moving Process

  1. To begin, have one to two people on each side of the SW 2.0 unit. Starting with one side of the unit, carefully lift the unit from the base as shown, and slide one dolly underneath the leg. Ensure that the leg is securely placed on the dolly. Forearm straps may be used to facilitate this process
    While this occurs, the person on the other side of the unit should be held as upright as possible, to prevent the unit from tipping onto its side. 
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  2. Keeping the first leg in place, carefully lift the other side of the unit in the same manner, and place the second dolly beneath it. Ensure that the center leg is also braced on one of the dollies if possible, to ensure greater stability. 
    Both dollys should be fully supporting the unit as shown, enabling the unit to roll freely. 
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  3. Carefully move SW 2.0 into its intended location.
  1. Once the unit has been brought to the appropriate location, once again have one to two people on each side of the SW 2.0 unit. Lift one side of the unit up from the base as before, allowing the dolly to be removed. Carefully lower the leg of the SW 2.0 onto the ground
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  2. Repeat step 6. for the other leg to remove the second dolly

 

FAQ

  1. Can the pre-auth be set to $0?
    No: the minimum amount that a pre-auth can be set to is $1. This will protect you as the Operator from fraudulent cards being used at the Stockwell.

  2. What settings can an Operator customize?
    Operators can set the Pre-auth Amount on the device summary page under the info section. The default will be $10. However, an Operator can set the amount to anything $1 or greater.

  3. Can the credit card be charged for more than the pre-auth amount?
    In both the US and Canada, the total cart amount can be charged above the pre-auth amount.
    Internationally, the maximum the card will be charged is the pre-auth amount.

  4. When will the pre-auth show on my statement?
    The pre-auth typically shows immediately on your bank statement following your shopping session.

  5. When will my final charge appear on my statement?
    The final charge is sent immediately upon settlement of the shopping cart to your bank. However, it may not show immediately, as this is dependent on your bank.

  6. When will the pre-auth come off my statement?
    Similar to the above, the pre-auth may take some time to come off your statement, as the banking institution is responsible for the removal once we send the final amount.

  7. What merchant will show on my statement?
    365 Market

  8. When will I receive my receipt from Stockwell?
    Within 5-10 minutes after your transaction is complete

  9. What if a consumer spends more than they have on their card?
    US and Canada: Depending on the card issuer, card type, and other variables, the outcome may differ. In most cases, the full amount of the transaction will be charged. However, if you used a gift card used, no amount will be charged.
    International: The amount above the pre-auth is not adjustable. Therefore, the pre-auth amount will be charged, after it has been verified that the consumer has that amount in their account. The Operator will then have a loss on the remaining funds owed.

  10. What will show on my statement if I make multiple transactions?
    If you visit the store multiple times and perform several transactions, you will see multiple pre-auth charges, as well as separate, final amount charges.

  11. What Credit Card Processor does the Stockwell use?
    Heartland

  12. What happens if a consumer pre-auths, but does not take any products?
    The pre-auth will show on the bank statement until removed by the bank. No additional charges will appear on their credit card statement.

  13. What will happen if the Stockwell is offline?
    Transactions are not available if the Stockwell is in offline mode. If a user attempts to present a payment form to begin shopping, the cabinet will not unlock.