AMS Basic Training Topics

The AMS basic training provides new and existing operators the fundamentals needed to manage their micro markets. Below are the topics that will be discussed.

Please Note:

You need a username and password to access the Avanti Help Center, please contact support at support@avantimarkets.com for assistance.

Training Topics

AMS Dashboard
- Organization daily and weekly sales data
- Kiosk online/offline indicator
- Market inventory tracking tool
- Individual market financials
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360045181872-Navigating-the-AMS-Dashboard
Kiosk Connectivity
- View dashboard Kiosk offline indicator
- Review kiosk record including online/offline activity graph
- Ability to reboot and send full syncs to kiosks remotely in AMS
- Setting up Offline Notification
- Kiosk Network Requirements - https://avantimarkets.zendesk.com/hc/en-us/articles/360042339111-Network-Requirements-Documentation-1-92
Setting up offline notifications and contact us consumer requests
- Avanti support can setup any individual within your organization to receive these notifications.
- Email: suppot@avantimarkets.com to activate your team members
Customer and location creation
- How to create a customer record
- How to create/edit a location record
- Location record functions
- Deploy and un-deploy kiosks from one location to another
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360045181832-Creating-a-Customer-or-Location-in-AMS
Market User management
- How to create a market user account
- How to edit consumer balances and review historical transactions
- How to add bulk funds to consumer accounts
- How to disable or stale market user accounts
- HC Link for Stale Market Users - https://avantimarkets.zendesk.com/hc/en-us/articles/360042338271-Stale-Market-Users-

Product Management at location and global level (When not using a 3^rd party VDI integration)
- How to create and extend products to locations
- How to edit products for using various methods
- How to use the legacy bulk update and location pricing import tool
- Planograms
- HC Link
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360042635151-AMS-Planograms-Overview-and-Deep-Dive

Global Product Replacement Tool
- Learn how this tool can replace like products across multiple markets
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360052484552-Global-Product-Replacement-Rules-Engine
Taxes and Bottle Deposits
- How to create tax and deposit categories
- How to Create tax and deposit rates
- How to map tax & deposits for each market location
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360048540671-Taxes
Creating Product Categories
- How to create product categories
Inventory Management
- How route service schedules are related to restocks
- How to generate a restock list
- How to push individual products
- Avanti Inventory adjustment descriptions
- How to perform inventory at the kiosk
- How to Inventory market using the INV web portal https://inv.mykioskworld.com
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360043139591-Adjusting-Inventory-Using-AMS
Report Center
- AMS report descriptions
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360045677111-AMS-Reports
Promotions, Coupons, and Commercial Management
- Learn how to create various types of promotions
- How to create guest pass and recharge coupons
- How to create commercial playlist campaigns
- How to create an email campaign
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360042628271-AMS-Campaign-Promotions
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360045787351-How-to-Create-Coupons-in-AMS
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/360052775851-Commercial-Playlists-Webinar
- HC Link https://avantimarkets.zendesk.com/hc/en-us/articles/5704161895828-Email-Campaigns-User-Guide