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Military STAR Card Onboarding Process - External
Updated

Overview

Military STAR Cards can be used for purchases on military bases where this is enabled. The Military STAR Card is managed by the Army and Air Force Exchange (AAFES) and offered by the Exchange Credit Program (ECP). Qualified, authorized veterans (with Exchange access), military personnel, and their families can apply for the card. The STAR Card is accepted at on-base exchanges, commissaries, gas stations, uniform shops, and mini-marts. For each location, 365 only handles the sale. Any refunds, cancellations, reversals, and/or settlements go through AAFES.

This integration can only be used on a Gen 3 V5 MicroMarket using an Encrypted IDTech credit card reader.

 

Project Rollout Check List (Operator)

A vendor must be certified to accept Military STAR cards. The certification is not handled by 365.

Once the vendor is certified, the Local Service Business Manager is responsible for the following:

  • Confirming with the vendor the number of markets at the base that will be converted to accept Military STAR card. This integration can only be used on a Gen 3 V5 MicroMarket using an Encrypted IDTech credit card reader.

  • For each location, 365 only handles the sale. Any refunds, cancellations, reversals, and/or settlements go through AAFES.

 

SBM & Vendor/Operator

  1. Confirm with AP to ensure 3rd Party has a current Vendor Number, or have one created.

  2. Check banking information is on file for the Vendor Number to include FEDI and W-9 Forms are completed and current.

  3. Once confirmed, SBM alerts Exchange Credit Program - Business Development (ECP-BD) who will ensure A-1 code is in the Facility Numbers the SBM sends in one facility number for each MicroMarket located on the Command/Base/Post (that are Gen 3 V5 MicroMarkets with Encrypted IDTech credit card readers).

  4. Once A-1 is entered, it is boarded in Vision.

  5. Once boarded in Vision, it goes to the StarGate Team to create UUIDs.

  6. UUIDs are sent to local SBM to share with Vendor.

  7. The Vendor sends UUID to Compass Canteen.

  8. Compass Canteen sends to Apriva.

  9. The TID is created by Apriva.

  10. Compass Canteen sends UUID to Apriva TID in partner studio.
    • The Encrypted IDTech credit card reader will be ordered after UUID and TID are matched up. This takes about 24 hours to turn around a TID.

  11. Once UUID and TID are matched, the vendor/operator will then order the certified cashless device(s) from 365 (Gen 3 V5 MicroMarkets using an Encrypted IDTech credit card readers). This will ensure each new location on the rollout schedule is utilizing the same device and processing the same transaction types that were certified to accept Military STAR.  Devices should take about two weeks to be received after ordering.

  12. Local Vendor/Operator Checks & Balances:
    1. Ask Sales/Fulfilment to provide serial number being sent to location (VSH numbers) to match up with AAFES location (an order form will be created).
    2. Have technician confirm S/N from the field. These points will be matched up:
      • Kiosk S/N (VSH) < - > Credit Card Reader S/N
      • UUID < - > Apriva’s TID
    3. SBM & Operator arrange to have their technician switch out the devices.
    4. Technician calls 365 Support to ensure device is reading correctly.
    5. SBM swipes a transaction which sends Date, Time, and Amount to ECP-D.

  13. If all goes well, we’re ready for business!

The Region Service Business Manager (RSBM) will coordinate and create the roll-out schedule with the local vendor.

 

AFFES Marketing

Local SBM will ensure Military STAR POP is displayed.