Overview
This document explains the basic security PCI DSS compliance information for 365 Retail Markets Kiosk. Please contact security@365smartshop.com with any questions related to this document.
Security of Device
V5 Kiosks utilize a secure direct real-time connection to the card processor when items are checked out. The transactions are card present, with no cardholder data stored for later use. Transactions are needed to complete the purchase of items from the self-service, stand-alone kiosks, and mini-retail shops where 365 Retail Markets provide their services. All data is encrypted by the card reader at the time of card swipe. 365 Retail Markets does not have access to the encryption keys and cannot decrypt this encrypted cardholder data. This dramatically reduces the scope as 365 Retail Markets does not store, process, and/or transmit (PAN data encrypted during transmission, but 365 Retail Markets does not have access to keys – hence not in scope).
Credit Card Data
365 Retail Markets is PCI DSS Certified. Nayax Solution for Cashless Payments is PCI DSS Certified and supports advanced security features, like hardware card encryption at swipe, card tokenization, and EMV technology.
Card Holder Data Processing
Nayax
The service provides secure transmission of data through GSM, CDMA, GPRS, Ethernet or Wi-Fi. The solution can interface with a wide range of vending devices through DEX, DDCMP, RS232, and several other industry standard protocols. Nayax’s solution is EMVCo and is PCI DSS certified. The AMIT is the main device that is responsible for sending information from the kiosk to the Nayax back-end system. Since software is vulnerable to intrusions, this technology is hardware based and encryption of the card data happens upon swipe at the card reader. The POS software never sees the card data. Tokenization allows merchants to store a value that represents a card number for future processing. These tokens are referred to as multi-use tokens since they can be used over and over as a reference to the original card data. TLS 1.2 and a select suite of ciphers is the minimum requirement for using the service.
- More information on the EMVCo certification can be found here:
https://www.emvco.com/approved-registered/approved-products/ - Nayax’s PCI DSS status information can be found here:
https://www.visa.com/splisting/searchGrsp.do
Remote Access
- TeamViewer is used for remote viewing
- Putty (SSH) is used for command-line scripts
- DashWeb is used for software updates, real-time analytics, and notifications
- Meraki Z3 is used for VPN connection which provides an encrypted connection
Patching
- CentOS systems are mirrored from production repositories hosted at AWS.
- Ubuntu systems are patched from Canonical Landscape.
Data Storage and Encryption
- AWS (Amazon Web Services) is where all data from the kiosks is stored
- RDS Encryption is used for all data at rest
- TLS 1.2 over an IPSEC VPN tunnel is used for data in transit
- Additional Certificates for AWS can be found here: https://aws.amazon.com/certification/
Privacy, Biometrics, and Terms & Conditions Policies
Depending on your jurisdiction, market users may be entitled to exercise certain individual rights. 365 Retail Markets is committed to upholding the privacy rights of users within the European Union and principles laid out in the General Data Protection Regulation (GDPR).
- These policies can be located at https://365retailmarkets.com/consumer-policy
Networks
Wireless Networks
Third-party wireless or Wi-Fi (802.11x) wireless devices are not supported and cannot be connected to the Card Data Environment.
Corporate Versus Dedicated Networks
The 365 V5 Kiosk requires network connectivity for credit card processing and receiving updates. Operators have two primary options for establishing network connectivity at most client locations, corporate and dedicated networks.
Many corporate environments (offices, hospitals, etc.) contain existing networks to provide Internet connectivity throughout a building. These corporate networks often restrict the types of information that can be transmitted. Corporate networks are typically managed by a dedicated team member(s) who can advise on the feasibility of allowing your kiosk to operate on their existing Internet connection.
A dedicated network, (which for the purposes of this document) constitutes a completely separate network that operators would install, circumvents many challenges that a corporate network may present. A dedicated network could consist of a DSL line, 3G/4G Wireless card, or other dedicated high-speed connection. As the kiosk owner, the operator would need to organize this new, dedicated service to be installed into the client’s environment.
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Pros |
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Corporate Network* |
Dedicated Network** |
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Internet service already in place. No additional cost to the operator. |
Do not need to ask client IT staff to open access or run wiring to a new location. |
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The network is typically very fast compared to DSL or cellular Internet service. |
The operator owns the network, which requires less coordination to ensure PCI best practices are being followed. |
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Typically managed by dedicated personnel at the client location with knowledge of troubleshooting and secure networking protocols. |
If cellular is chosen, you have the added mobility to move the kiosk and internet together as needed. |
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Cons |
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Corporate Network* |
Dedicated Network** |
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The operator may need to coordinate and implement the correct and secure settings with the client IT staff/network administrator. |
The operator needs to organize, implement and pay for Internet service. |
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Wiring is typically run to a single location, making kiosk mobility challenging. |
Network connectivity (especially cellular) may be slower than a corporate network. |
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The operator is responsible for ensuring the corporate network follows PCI standards which often requires more coordination with client IT staff. |
When service is interrupted (power surge, modem needs reset) the operator is responsible to respond to troubleshoot the outage. |
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May require an operator resource with IT and networking knowledge to ensure that the best practices outlined in this guide are followed. (365 Retail staff is available to assist with secure network setup.) |
*If the operator chooses to use a corporate network, it is the operator’s responsibility to ensure this guide is followed by the client network administrator. Be sure to supply them a copy of this guide early in the implementation process. They should pay special attention to the Networks section.
**If the operator chooses to use a dedicated network, it is the operator's responsibility to ensure that the best practices outlined in this guide are followed.
Network Segmentation for Corporate Networks
For deploying on a corporate network, segmenting the kiosk into a secure card data business environment is required. Network segmentation is a strategy intended to simplify PCI DSS compliance of your network and to help you protect your business from hackers. At the most basic level, there are three zones representing three levels of risk.
- Untrusted Environment: Network connections that anonymous people have access to be considered “untrusted.” They should have no network access to your business computers and POS equipment. Business computers should never be connected directly to this zone. Common untrusted networks are the internet connection itself, customer wireless internet access, and visitor network connections. This is the highest risk zone because anybody can connect to it anonymously.
- Non-Card Data Business Environment: Systems not used for payment processing but are still business owned fit into this segment. These are systems that can be used for email, web browsing, and other higher risk activity that you would never want to perform on your payment processing systems. On occasion, these systems will almost certainly become infected with malware and viruses. Once a computer in this zone is infected, the hacker or infection will spread to other systems if they’re not protected by a firewall. Note that if any systems in this zone handle credit card data, that data is being put at risk. This is a medium-risk zone due to the risk of occasional infection. By segmenting these systems into their own zone, the breach is contained. The hacker, malware, or virus doesn’t reach your firewall-protected payment processing zone.
- Card Data Business Environment: Systems used for payment processing fit into this segment. These systems should only be used for POS activity and should NEVER be used for any other reason. Should these computers become infected with malware or viruses, sophisticated hacking tools can potentially steal sensitive data such as credit cards. This is a low-risk zone because it’s protected from the other two zones and high-risk activities such as web browsing and email do not occur inside it. The chance that hackers, malware, or viruses spread to these systems is minimal.
In summary, to segment your network for security you should:
- Protect both business environments from the untrusted environment.
- Protect your card data business environment from the non-card business environment.
Best Practices for Dedicated Networks
- Always change vendor-supplied passwords on DSL or cellular modems. Do not leave default passwords on any of your network devices.
- Keep your network devices (modems, switches, routers) in a secure, locked area.
- Disable all Wi-Fi broadcasts from modems.
- Upgrade the firmware on your devices regularly. Manufacturers often deploy security patches to their devices. You are responsible to ensure your device firmware stays up to date.
- A dedicated network is your Card Data Business Environment. Do not use it for any purposes other than those critical to your business. This includes only the services outlined in the International Network Requirements - V5 Kiosks with a Meraki Z3 document.
V5 International Kiosk Wiring/Network Diagram
Change Log
| Version | Date | Change Log |
| 03222022 |
03/22/2022 |
Original Draft |