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International - PicoCooler (with MinusForty) Mikrolab Distributor Guide
Updated

Table of Contents

 

Key Terms
  • 365Pay Application: Available to all GMA users via Apple or Google Play stores. Allows for Touchless Transactions. 
  • Activation Code: This code will be needed during self-provisioning of the PicoCooler for processing credit cards.
  • ADM: This is the tool operators use to manage their markets. Typically used for V5 kiosks, ReadyTouch (365Dining), NanoMarkets, 365Beacons, and Picos.
  • Cooler: Hardware for stocking snacks, drinks, etc. 
  • GMA: Global Market Account 
  • Merchant ID (MID): Unique number generated by Worldline for each operator to process their credit card sales.
  • myPortal: Worldline/Six portal that customers will access to obtain all information for credit card transaction and batching history. 
  • PicoCooler: Hardware device - small POS (point of sale) 
  • PostLux SIM Cards: Used for connectivity and provided by Mikrolab 
  • Self-Provision: Customers will self-provision the PicoCooler device. In this process, they will set the device to an organization, location, set the product list, activate the MID on the Pico device (for credit card usage), etc.
  • Terminal ID (TID): Each PicoCooler terminal is linked via a TID to a MID specific to each Operator. 
  • VAT: European Taxes
  • Worldline/Six: A payment processor provider that will be receiving the credit card sales transactions for settlement and will transfer the funds to your bank directly less the transaction fees.

 

Key Stakeholders
  • Operator Contact: Coordinates client resources and manages the sites market via the PicoCooler.
  • Distributor: Provides hardware and helps facilitate the process between operator and International 365 Sales team.
  • International 365 Sales Team: Often responsible for gathering deliverable from the operator; primary contact from 365’s side.

 

Overview

This document will provide information about a new hardware device, PicoCooler, which is a small point of sale to utilize on the cooler. A customer will be able to unlock the cooler via 365Pay app or credit card (Master Card, Visa, etc.) select items from the cooler, scan, and complete the process for payment. The Pico can be connected via Wi-Fi (but cannot be guest network) or 365 provided PostLux SIM card.

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Spec Sheets

 

Sales Sheets/One Pagers

  • Click HERE for the sales sheets/one pagers in English, French, German, and Spanish.

 

Wing Cards

 

Ordering the PicoCooler Device

For this process, the Distributor is to work with International Team to order new stock. For Mikrolab, this would be done via intersite transfer. For all other Distributors they would purchase the stock outright from 365 (and would be shipped from the Mikrolab warehouse).

 

Ordering the MinusForty (M40) Cooler

Mikrolab has established a direct relationship with MinusForty to sell coolers to customers. The point of contact for MinusForty is Steve Honsinger - International Sales Account Manager  (Steveh@minusforty.com).

 

PostLux Setup and Billing Process

  • 365RM does not have sufficient volume for the short term to obtain own account via PostLux.
  • John Chidiac has negotiated with Mikrolab to utilize their SIM. Mikrolab will charge €5.00 for each blank SIM card and €4.60 monthly for 1GB data plan.
  • Mikrolab will PostLux SIM card only upon sale to an operator. At that point a 12 month binding contract and billing will begin. The operator will receive a recurring fee from 365.
    • If total data plan volume is exceeded, additional fees will apply.
  • Andrew Burland must generate a PO each time SV365 needs SIM cards from Mikrolab. PO must be submitted to bestellung@mikrolab.com and copy Stefan Wendland (wendland@mikrolab.com)Always include 1GB monthly data plan in the request so they know how to configure the SIM cards.

 

SIM Card Stock - SV365

  • Andrew Burland has submitted initial PO for 15 and when SV365 reaches threshold of 5, Andrew will need to generate a PO for 10. Andrew to monitor via Sage and SV365 point of contact (ash@sv365tech.com) has agreed to notify Andrew Burland when inventory reaches 10.
    • This process has been defined as there is too long of lead time for shipment to request SIM cards as needed.
  • Mikrolab will be sending an invoice for new SIM and/or an ongoing monthly invoice for activated SIM. Mikrolab will send invoice to Finance@365smartshop.com.
  • If the 365 Finance team has any questions about the invoice, reach out to Mikrolab accounting point of contact at Rechnung@mikrolab.com.

NOTE: Distributors need to verify if the operator ordered the device as WiFi or SIM, so as not to send out SIMs for devices where the operator did not request them.

 

SIM Cancellation

  • If an Operator decides to cancel connectivity via SIM card prior to twelve months, they will still need to pay for twelve months since it is a binding contract.
    • There is no penalty for early termination but will still have to pay for twelve months. After twelve months, one can cancel the contract every month.
    • Termination MUST be sent on or before the 20th of the month. To cancel, an email with the SIM card number must be sent to Peter Muhlmann (muehlmann@mikrolab.com) and copy Stefan Wendland (s.wendland@mikrolab.com).

 

Installation and Self-Provisioning of PicoCooler

Distributors do not mount or install the device on the cooler, they simply hold stock, note the serial numbers, and ship the PicoCooler device off. Picos are self-provisioned so Distributors will ship the devices(s) to the operator as inventory units and the operator will be in charge of staging.

 

NOTE: Distributors need to verify if the operator ordered the device as WiFi or SIM, so as not to send out SIMs for devices where the operator did not request them.

Important Note: The distributor will need to add the scanner hood to the PicoCooler device for the operator. However, new orders shipped directly from Castles going forward will include the scanner hood.
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Support

Distributor and 365 contact information can be found HERE.

 

RMA

TBD

 

FAQ

Coming soon!