V5 Offline Credit Card Acceptance – Operator
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Overview

When V5 kiosks go into CC Local mode, credit cards can still be used by consumers to complete their transaction, even though the swipe has not been fully validated. To provide better experiences for operators, we have added the ability to cutoff the CC acceptance in these scenarios.

 

Offline CC Matrix Scenarios V5 / ReadyTouch

ADM Settings

Device Status

Processor Disconnected/Error

Is Within CC Duration

End Result

0 CC Hours

Offline

Offline

No

Decline

0 CC Hours

Online

Offline

No

Decline

0 CC Hours

Online

Online

N/A

Accept

>0 CC Hours

Offline

Offline

Yes

Accept

>0 CC Hours

Offline

Offline

No

Decline

>0 CC Hours

Online

Offline

Yes

Accept

>0 CC Hours

Online

Offline

No

Decline

>0 CC Hours

Online

Online

N/A

Accept

 

Additional details on the expectations from the matrix

  • ADM Setting – will indicate whether there is a value entered for the Offline CC setting for the device in ADM. If the value is set to 0, that means we will not be accepting offline CC transactions and will decline the transactions in those scenarios. If there is a positive value set, that means offline CC transactions are active, up to that point in time.
  • Device Status – indicates the current status of the device, whether it is online and successfully communicating or if it is offline and is not successfully communicating.
  • Processor Disconnected/Error – In this scenario, we are assuming we cannot communicate to the processor, which is one of the criteria set for knowing we are in this “CC Local mode”.
  • Is Within CC Duration – indicates whether we have hit the time limit set for the CC Cutoff setting in ADM. If we have not yet reached the threshold, we can accept the transactions, but if the limit has been met or exceeded, we will decline the transactions.
  • End Result – is the ultimate result of the transaction and if it was accepted or declined based on the prior criteria.

 

Kiosk tracking of first cc local transaction to current time

Calculates the time from first cclocal transaction to the current time to determine if the transaction should be completed based on the SFE setting .

The CC Local Cutoff (Hours) setting on the Device Summary page determines how long a kiosk can be in cclocal before it starts to disallow credit card payments.

 

CC Local Kiosk Funding Error

CC Local Kiosk Funding Error flow:

  • Kiosks are no longer accepting credit card transactions.
  • Consumer logs into their cart.
  • Consumer goes to fund their account with their credit card.
  • Consumer swipes their credit card.
  • They see this error message: This functionality is not currently supported. Please pay another way.

 

CC Local Kiosk Purchase Error

CC Local Kiosk Purchase Error flow:

  • Kiosks are no longer accepting credit card transactions.
  • Consumer adds items to their cart.
  • Consumer swipes their credit card.
  • They see this error message: This functionality is not currently supported. Please pay another way.

 

ADM Overview and Settings

Accept Offline CC Trans and CC Local Cutoff settings – These fields will be displayed for Operator roles on the Location Summary and Device Summary pages.

 

Location Level

Accept Offline CC Trans field is a new field that allows a user to input a time when the CC local transaction will stop processing. This field is called CC Local Cutoff (Hours) and should allow for the free entry of whole numerical values.

  • Required when saving on the page.
  • Defaults to 72 for all devices.
  • Placed in the current space of the Accept Offline CC Trans field.

A value of up to 168 (a full week) can be entered.

 

Device Level

The CC Local Cutoff (Hours) field on the Device Summary page allows for the free entry of whole numerical values.

  • Required when saving on the page.
  • Defaults to 72 for all devices.
  • Placed below the current MM Cursor Visible field.