RMA Process - Warranty Guide – 2011 through 2018 - KB10515
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365 Retail Markets Warranty Guide

2011-2018 - All warranties calculated from Date of Shipment

All Customer Groups

1/2011 - 2/2015

Canteen Corporate

3/2015-present

CFG

3/2015-present

Independent

3/2015-present

Product Line

Category

SF Line Items

Standard Warranty

Standard + PowerVar

Standard Warranty

Standard + PowerVar

Standard Warranty

Standard + PowerVar

365 Exclusive Standard

365 Exclusive Standard + PV

Standard Warranty

Standard + PowerVar

365 Exclusive Standard

365 Exclusive Standard + PV

 

 

 

 

 

 

 

 

 

 

 

 

Kiosk

Gen1/BCCC

SMARTHUB BCCC, BC-GEN1

1 year

3 years

1 year

3 years

1 year

3 years

3 years

5 years

1 year

3 years

3 years

5 years

Gen2

*Discontinued in 2015

SMARTHUB BC-GEN2

Gen2 Refurbished Payment System

 

1 year

 

3 years

 

1 year

 

3 years

 

1 year

 

3 years

 

 

1 year

 

3 years

 

Gen3

(non-serviceable) Serial Number: VSH310xxx

SMARTHUB MICRO (SA, MKL, TT, WM)

Gen3 LTO

Gen3/3c Payment Center Gen3/3c Pmt Center - Enterprise

Gen3/3c Pmt Center - Economy, Pro

 

 

1 year

 

 

1 year

 

 

Lifetime

 

 

3 year

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SMARTHUB MICRO (SA, MKL, TT, WM)

1 year

3 years

 

Gen3/3c

Gen3/3c Payment Center Economy (s), Pro (s), Enterprise (s)* Costco, CRP, Interac, International,

Inventory, KRP, USConnect, UK

 

 

1 year

 

 

3 years

 

 

1 year

 

 

3 years

 

 

1 year

 

 

3 years

 

 

3 years

 

 

5 years

 

 

1 year

 

 

3 years

 

 

3 years

 

 

5 years

 

V5

Gen3/3c Payment Center (SOS)

CRP

Gen3/3c Payment Center (v5)

Canada, CRP, OTI

 

 

 

 

1 year

 

 

3 years

 

 

1 year

 

 

3 years

 

 

3 years

 

 

5 years

 

 

1 year

 

 

3 years

 

 

3 years

 

 

5 years

AirVend

AV5 AV7

365 Inside

AV5 AV7

365 Inside

1 year

1 year

1 year

 

 

ReadyTouch

 

 

POS System

365 POS  System KMS POS System Upgrade

Order POS System Upgrade Order System

Slimline Workstation and MSR

 

 

 

 

 

 

1 year

 

 

 

3 years

 

 

 

1 year

 

 

 

3 years

 

 

 

3 years

 

 

 

5 years

 

 

 

1 year

 

 

 

3 years

 

 

 

3 years

 

 

 

5 years

 

NanoMarket

 

NanoMarket

Nanomarket System - Canteen Pantry Tablet

+ NanoMarket extended warranty

 

5 years

5 years

1 year

3 years

3 years

5 years

4 years

 

Notes

*(s) means "serviceable" unit, but the lack of (s) does not mean non-serviceable unit. This must be determined from the serial number (VSH310xxx).

 

Non-Serviceable Kiosk RMAs – When a non-serviceable kiosk is replaced through RMA with a serviceable unit, the warranty for the replacement unit is determined by the table above, as if it were sold as a new unit.

 

365 Exclusive – The earliest customer Exclusivity Begin Date is 2/1/2017. Exclusivity-based extended warranties are NOT retroactive to units purchased before the Exclusivity Begin Date.

 

365 Exclusive Customers

Customer

 

Exclusivity Begin Date

Be's Vending Service, Inc.

CFG

2/1/2017

A.H. Hermel Food & Vending Company

CFG

2/22/2017

Sterling Services Vending

Independent

2/22/2017

C & S Vending Company

CFG

3/6/2017

Crickler Vending Company

CFG

3/6/2017

Modern Distributors, Inc

CFG

3/7/2017

Birmingham Coca-Cola Bottling Company

Independent

3/15/2017

Pee Dee Food Service, Inc.

CFG

3/22/2017

Buffalo Rock Company

Independent

3/23/2017

Bigfoot Beverages

CFG

4/1/2017

Automatic Food Service, Inc.

CFG

4/15/2017

The Bernick's Company

CFG

4/25/2017

Lincoln County Vending & Snacks, Inc.

CFG

4/26/2017

My Life Healthy Markets

Independent

5/9/2017

Royal Vending

Independent

5/19/2017

Rawls Distributing Company

CFG

5/22/2017

A & A Vending Services

CFG

5/31/2017

VEND PRO

Independent

12/5/2017

CNS Vending LLC

Independent

2/2/2018

MEL Vending

Independent

2/6/2018

Rendezvous Music & Vending

CFG

2/8/2018

CaterTime Vending & Dist. Inc.

Independent

2/9/2018

 

Attachments
Warranty Guide 2011-2018.pdf
- 200 KB