365Pay Request a Refund


The purpose of this article is to provide information on requesting a refund through the 365Pay App or Connect & Pay app.



  1. In the app's settings menu, select Account History.

  2. Select the funding event you would like to refund.

  3. Select the Request a Refund button.

  4. If the funding event is older than 90 days or the card used to make the transaction is expired, reach out to 365 Support at or (888) 365-6282.