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KDS 2.0 Installer - Operator Guide
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KDS 2.0 Installer - Operator Guide
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Table of Contents

Purpose

This article serves as an Operator guide on how to upgrade a KDS to version 2.0 via USB stick.

Process

The install process to upgrade a KDS to version 2.0 requires a KDS 2.0 USB stick and USB keyboard.

To request a KDS 2.0 USB stick, please contact 365 Support. The USB will be provided at no charge.

If you do not have a USB keyboard, you can contact 365 to order one.

You will be prompted to enter a username and a password partway into the install process. Please contact 365 Support to get these credentials.

 Important Notes

  • You will need to perform the upgrade when the Kitchen is closed.

  • You will want to ensure they are not in service and all current and future orders are cleared from the system.

 


USB Install

Plug the KDS 2.0 Installer USB stick and USB Keyboard into the KDS unit. Make sure the KDS is powered off as you will need to power on the device and press certain inputs on the keyboard to reach the boot menu.

There are 2 separate starting processes depending on which type of CPU is used with the KDS. If the CPU is a TES Mach 1, start at the TES Mach 1 section. For all other CPUs we use with the KDS, start at the All Other CPUs section.

TES Mach 1

The TES Mach1 BIOS can be accessed via USB keyboard.


BIOS Boot

  1. Power on the device.

  2. Press DEL or ESC when prompted.

  3. Use the left and right arrow keys to navigate to the Boot tab.

  4. Use up and down arrow keys to highlight Boot Option #1.

    KDS2 Installer - TES Mach 1 - Bios Boot (Image 1).jpg
  5. Press Enter to to open the sub-menu.

  6. Use the arrow keys and press Enter to select: UEFI USB DEVICE: UEFS PMAP PARTITION 1

    KDS2 Installer - TES Mach 1 - Bios Boot (Image 2).jpg
  7. Press F4 to Save and Exit.

  8. Yes should be default highlighted - press Enter.

  9. The grub menu for the KDS2Installer should pop up and will auto-start in 5 seconds. Press Enter to skip the wait.

    KDS2 Installer - TES Mach 1 - Bios Boot (Image 3).jpg
  10. You will then be prompted for a username and password. Please contact 365 Support for the credentials.

    KDS 2.0 Installer - CMD - Username and Password Prompt.png
  11. Continue to the Ubuntu Install Cloud Init section for the rest of the process.

All Other CPUs

This includes:

  • TES
  • FEC - PP-9645C
  • AOpen - DE3650-S
  • AOpen - X
  • AOpen - DE3250-S

Boot Menu

  1. Power on the device.

  2. Press F12.

  3. Use the arrow keys and Enter to select:
    UEFI USB DEVICE: UEFS: USB DISK 2.0 PMAP . PARTITION 1

    Note: If you see NTFS or FAT options within the UEFI, choose NTFS.

    KDS 2 Installer - All other Devices - Boot Menu (Image 1).jpg

  4. The grub menu for the KDS2Installer should pop up and will auto-start in 5 seconds. Press Enter to skip the wait.

    KDS 2 Installer - All other Devices - Boot Menu (Image 2).jpg

  5. You will then be prompted for a username and password. Please contact 365 Support for the credentials.

    KDS 2.0 Installer - CMD - Username and Password Prompt.png

Ubuntu Install - Cloud Init

Once the USB install starts, this will be the first action taken.

This will be automatic and no user interaction is needed. There will be a lot of output.

KDS2 Installer - Ubuntu Install - Cloud Init.png

This will take about 10 minutes. Once completed the device will shutdown and the USB stick can be pulled.

The BIOS may need to be updated to look at the Hard Drive again.

KDS 2.0 Installer Application

The application will automatically start when the device boots.

This program has the three main steps in tabs that can be navigated to by pressing on them. The steps should auto-complete without any assistance from the Operator.

KDS 2 Installer Application - Image 1.png
KDS 2 Installer Application - Image 2.png

Success

Once all three steps show completed then there will be a Switch to KDS button to switch to the KDS software.

KDS 2 Installer Application - Image 4 (Success).png

Pressing this will stop and disable the KDS2Installer.service so it will not run again. It should then show the normal setup screen.

KDS 2 Installer Application - Image 4 (Normal Screen after Success).png

Failures

Each action within the steps has the possibility to fail due to unforeseen issues such as network disruptions or otherwise. If an action fails then it will get a Restart Service button under it to restart it to try again.

KDS 2 Installer Application - Failures.png

After Installation

Once the KDS2 software is installed and running the Operator will need to contact 365 Support to finish the setup of the device through KDSAPI and ADM.

FAQ

What happens if my device does not update and is unresponsive?

Please contact 365 Support team to go through the troubleshooting process. If the device is eligible for RMA, please ensure the KDS and the power supply cord are returned together. If the KDS is returned without the power supply, a credit will not be processed, as the device is unworkable without all of the components. Please ensure all hardware related to the KDS are returned when an RMA is created.