Tax Rates are allocated to Items and Fixed Price Menus on Spoonfed.
For some Customers, you need to override the Standard Tax Rate. Go to Setup - Organization - Tax Rates to manage Tax Rates.
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Find the Customer.
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Select View/Edit.
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In the Customer Details Tab, scroll to the bottom of the page. Find Sales Tax Override.
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Click the box to see a list of options. Select the desired Tax Exempt (or a different desired Tax Rate) to make this the default when a Customer places an order.
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Click Save Customer.
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You'll need to have Tax Exempt saved as an option within your Tax Rates on Setup.
Note: Past orders will not be changed. You can edit past orders manually within the Individual Order page.