Purpose

This article explains how AVLive operators can set up the Loyalty Program feature of the Global Market Account (GMA).

The Loyalty program is a reward points system for consumers who use a GMA. Consumers accumulate points with each 365Pay app purchase, and they can redeem the points for cash back at loyalty enabled locations. The Loyalty program is only available for 365Pay app purchases: it is not available for cash or credit purchases.

Please see the article 365 Loyalty Program Info and Flyer to learn more about the Loyalty program. For more information on the 365Pay App, see the article 365Pay App - Operator Guide.

Request This Feature

This feature is not turned on by default. Please contact Greenlite Support at 515-271-8404 or GLA@wittern.com to have this feature enabled.

Prerequisites

The 365 Pay app requires Bluetooth functionality. For some devices, a Bluetooth antenna will need to be installed to achieve this.

These devices include:

• PicoVend Mini
• Payplus

Learn about this process by reading the article Greenlite - PicoVend Mini Installation Guide.

Process

Once the Loyalty Program is enabled, you may set how many loyalty points will accrue as your customers purchase products. This is done via Loyalty Points Multipliers.

Your customers will get that many points for every cent they spend. For example, if your product has a multiplier of 2, your customer will get 2 points for each cent: a product priced at $1.00 would then equate to 200 points. If the price of this product was raised to $1.10, and the multiplier kept the same at 2 points for each cent, then your customer would receive 220 points.

Further examples can be found in the table below.

Setting the Multiplier by Product

If a product is commonly purchased across multiple machines in your company, we suggest setting a default Loyalty Points Multiplier at the Product level. This way, anytime you add the product to a Loyalty-enabled planogram, it will default to that multiplier.

1. Login to AV Live.
   
   
2. Click on the My Company drop-down menu.
   
   
3. Click Products.
   
   
4. Click on the name of a product in your list.
   
   
5. Select the desired multiplier from the Loyalty Points Multiplier drop-down menu.
   
   
6. Click Save.
   
   

Setting the Multiplier by Planogram Slot

You can also manually set the Loyalty Points Multiplier for each slot in your planogram.

Planogram slot multipliers are overruled by Product-Level multipliers. If the product you placed into your planogram already has a Product-Level multiplier, the Product-Level multiplier will be the one that's applied.

1. Click on the planogram for a machine.
   
   
2. Select the desired multiplier from the Loyalty Points Multiplier drop-down menu.
   
   
3. Click Save & Activate.

Customer Experience

To use the Loyalty Program, consumers must purchase items using the 365Pay app. The Loyalty Program does not work for credit card or cash purchases.

1. Open the 365Pay app on your phone
   
   
2. Click on the Shop Icon to see vending machines within Bluetooth range
   
   
3. Select the machine and make purchases

They find their loyalty points on the home screen of the 365Pay app. The number of points they have is listed below their account balance, and they can select the Redeem button, or online at MyMarketAccount.net.