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PicoCooler Vision - Troubleshooting Guide
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PicoCooler Vision - Troubleshooting Guide
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Table of Contents

Purpose

This article describes how to access the technology inside a PicoCooler Vision. This device is a Stockwell smart cooler, and is part of the Stockwell product line. 

 

Tools Required

  • Philips-head Screwdriver

 

Open the PicoCooler Vision

  1. Locate the back panel cover of the PicoCooler Vision. Hold the cover in place with your free hand while removing first the top two screws, then the bottom two screws of this cover.  

    PicoCooler Vision - Back Cover Panel held in place by technician.png
  2. Remove the cover to reveal the internal components 

    PicoCooler Vision - Cover removed and technology visible.png PicoCooler Vision - Wiring Diagram.png

 

Components

Connectivity - OptConnect Neo Cellular Router

For the USA, the device uses the OptConnect Neo to provide service. The device selects the best tower available from Verizon or AT&T.

The PicoCooler Vision does not offer offline functionality. The device must be online to process payments. 

  1. Now that the PicoCooler Vision has been opened, ensure that the OptConnect cable and PC power cable are both properly secured into the power outlet

    PicoCooler Vision - Power outlet highlighted.png
  2. Confirm that the ethernet cable is running up from the back channel into the Optconnect

    PicoCooler Vision - Ethernet cable running up the front of device to connect to the user interface.png PicoCooler Vision - Ethernet cable connected to Optconnect.png
  3. Make sure the ethernet cable is running from the Optconnect to the PC

  4. If the blue light on the PC is not illuminated, check that the connector is secure

    PicoCooler Vision - PC Connector.png

 

Cooler

On a PicoCooler Vision, the Cooler control panel is located on the front of the cooler in the bottom right corner.

To access these buttons, slide the spring-loaded protective cover to the left.

PicoCooler Vision - Control Panel Cover is open.png PicoCooler Vision - Control Panel Cover is closed.png

 

Cameras

The PicoCooler Vision uses 5 internal facing cameras to determine which items are being purchased by the consumer. 

  1. With the PicoCooler Vision open, check that all 5 camera cable USBs are connected. The cables for these cameras can be plugged into any USB port on the PC - the order does not matter.

    PicoCooler Vision - Diagram - Front view.png PicoCooler Vision - Camera USBs plugged into PC.png

  2. Check that the camera cables run up a side channel of the device and out the back of the cooler to plug into the PC. A putty material covers the hole in the cooler and forms a seal around these cables. This is needed to securely seal in the cool air.
    Since this sealing is mission-critical to the device, if there is any issue with the camera cable, please contact 365 Support at (888) 365-6282 or support@365smartshop.com to have a certified Due North cooler technician fix any issues. 

     

    PicoCooler Vision - Camera Cables - Putty and PC connection

 

Reinstall Back Cover

  1. Reinsert all components as needed

  2. Hold the back cover in place, lining up the holes for all four screws. 

  3. Reattach the bottom two screws first, then the top two screws.