M02 - Parlevel Latam - Support Update

As part of a larger effort to combine resources to strengthen the support that our company provides operators, Parlevel Latam is merging into the 365 Retail Markets support account.





When will the changes take place?

The changes will take effect Monday, September 11th 2023

How do I contact Parlevel Latam Support via live chat now?

Parlevel Latam Support is changing from Slack to a new tool for Live Chat Support, to provide you with a more robust, consistent support experience.

Navigate to the 365 Retail Markets Helpcenter and click the support widget button in the bottom right corner to start a live chat or create a ticket. Live chat is a 1 on 1 live session with Parlevel support.  More information here.


Can I still contact support via Slack?

To help us provide the best service we can, we ask that you transition your support requests to the new methods listed in this notice.  We will be closing Slack for support shortly after this transition. If you enjoyed the experience of support through Slack, our new live chat offering is a perfect solution for you. 


How do I contact Parlevel Latam Support via email?

Please submit support tickets and requests to


How do I contact Parlevel Latam Support via web form?

You can create a ticket by using the 365 Contact form

How do I get to the Helpcenter?

365 Retail Markets Helpcenter

You can easily create an account in the 365 Retail Markets Helpcenter following the steps found here.

How do I view my tickets created after these changes?

Once you create your new account following the article above, you will be able to view any ticket created moving forward in the 365 Helpcenter.  You can review Using the HelpCenter - External for more information on all the capabilities the Helpcenter has. 


Our new Support web widget with Live chat

You can start a chat via the web or from your mobile device by navigating to and using the widget in the bottom right corner. We are working on more ways to get to this widget in the future.


Once in the widget you can interact with our new Support bot simply by typing in your inquiry.  Our bot will continue to improve the more it is interacted with. 

Example of a refund request:


We understand that sometimes you may not want to interact with a bot for a sensitive issue.  Do not worry, we have our bot trained on certain keywords to get you quickly to our support team.  If you are looking for support, just ask for what you need. 

(Example: I need 365 Support, Can I talk to an agent, I need customer service)


Example of asking to speak to support:


Coming soon

We are working on continued improvement and accessibility of where you can get your support. In the near future you can expect this brand new widget to be available on the VMS website.