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Table of Contents

Purpose

This article contains an installation video for the Pay Plus device, as well as written instructions for installing on a vending machine (with and without a knock-out plate), sending a service DEX, and installing on a kiosk, setting it up for either cellular or ethernet connectivity, running a CTMS Check for confirm connection, and installation using an adapter.

Shipment Includes

Cellular Dome Antenna
Gasket
Credit Card Reader (CCR)
DEX Cable Harness
MDB Cable Harness
Drill Guide
Flange Plate
Mounting Screws
Bluetooth Antenna (Optional)

Process

Required Tools

Phillips Head Screwdriver
Power Drill
1/2" Drill Bit
Card Reader Spacer (highly recommended as a purchase with each unit)
7/8" Drill Bit
5/32" Drill Bit (only if machine does not have knockout plate)
11/32" Nut Driver (only if machine has knockout plate)
Silver sharpie (optional, for convenience)

Vending Installation (No Knock-Out Plate)

Power off the vending machine.
Identify the length of the antenna cable and how it will reach the reader.
Using the Pay Plus drill template and silver sharpie (if desired), mark and drill the four small holes (5/32") and the center hole for the cables (2.5"). Please note that if you do not make the center hole large enough, the cables may not sit flush at the end and they could fray or crimp over time.
Locate the drill point for mounting the cellular antenna. Depending on your machine's make and model, it may be better to mount the antenna on the roof of the machine or the machine door. If mounting the antenna on the door, make sure the antenna/wire doesn't interfere with the closing of the door or its wires.
Use the 1/8" to 1/2" step bit to drill the hole for the cellular antenna.
Take the bronze connector piece for the antenna and feed it through the hole into the vending machine, until the antenna sits flush against the machine.
Take the antenna fastening bolt and screw it on the threaded base of the cellular antenna clockwise to secure the antenna in place.
Feed the MDB cable through the 2.5" hole. The connected cables will go to your bill validator and the coin mech.
Feed the cellular antenna cable and DEX cable through the same hole.
Feed the antenna wire through the plastic spacer to the reader, and screw the bronze connector piece to the GSM port on the Pay Plus Bezel. You may find it easier to hold the wire and rotate the reader to screw on.
NOTE: Please ensure the bronze piece is facing UP as shown in the picture so that it will fit in the central hole on the machine.
Insert the MDB cable into the MDB port on the reader and then the DEX cable into the port labeled COM1. Ensure the reader is seated in the plastic spacer, shown below.
Feed the slack cable through the central hole and align the reader and spacer with the four drill holes. Make sure the unit is flush against the machine and no wires are crimped.
Use the four 30mm screws that come with the spacer to mount the reader to the machine, from the inside of the machine, through the spacer, and into the Pay Plus bezel.
The result should appear as in the images below. If you did not drill the central hole wide enough for all 3 wires, then you may need to disassemble the unit and carve the hole wider in order to accommodate it.

Vending Installation (With Knock-Out Plate)

Place flange plate on Pay Plus bezel. Make sure the inner four holes on the plate line up with the holes on the bezel.
Take the 6mm screws and screw all four through the flange plate into the bezel.
Locate the drill point for mounting the cellular antenna. Depending on your machine's make and model, it may be better to mount the antenna on the roof of the machine or the machine door. If mounting the antenna on the door, make sure the antenna/wire doesn't interfere with the closing of the door or its wires.
Use the 1/8" to 1/2" step bit to drill the hole for the cellular antenna.
Take the bronze connector piece for the antenna and feed it through the hole into the vending machine, until the antenna sits flush against the machine.
Take the antenna fastening bolt and screw it on the threaded base of the cellular antenna clockwise to secure the antenna in place.
Feed the antenna wire to the reader, and screw the bronze connector piece to the GSM port on the Pay Plus Bezel. You may find it easier to hold the wire and rotate the reader to screw on.
NOTE: Please ensure the bronze piece is facing UP as shown in the picture.
Align the bezel holes with the knock out plate holes on your vending machine.
Use a 11/32" nut driver and fasten the four screens, as seen below.
Insert the MDB cable into the MDB port on the Pay Plus bezel. Attach the other ends to your bill validator and coin mech.
Insert the DEX cable into the COM1 port on the Pay Plus bezel, and connect the other end to the DEX port on your vending machine control board/harness.
The finished result should appear as below (from the inside of the machine).

Sending a Service DEX (aka, "Dexing")

Once physical installation is complete, a Service Dex is required to complete all the system updates and association between the card reader of the unit.

Use the "secret knock" on the device: tap the upper corners of the screen in the order of left, right, left, right.
The device will beep at least once, then it will display the Status screen. This screen displays useful information on the hardware and software installed, and in the case of potential running of diagnostics.
Tap the upper right corner of the display. The word Pull will appear where you tapped. Tap this Pull button.
Wait for the confirmation that the DEX was performed, indicated by the Succeeded message
Wait for the Upload message, followed by the message Succeeded again.

Kiosk Installation

You must also complete the Pay Plus Kiosk Information Form to associate the Pay Plus reader with your kiosk. After completing and submitting this, you may install your reader and expect timely funding. You must complete this process for each kiosk.

Visit the website linked above and fill out the required information:
- Company Name
- Subdomain - This refers to your VMS company name (i.e. "vms_name.parlevelvms.com")
- Company Email - This is the email you previously set up with Parlevel
- Kiosk ID - This is the kiosk's serial number (found on the kiosk's silver/gray service tag) which is the 3-letter prefix "PLK" and 6-digit suffix.
- Pay Plus S/N - This is the full numerical serial number printed on the back of the Pay Plus device's serial tag (located at the very bottom, underneath the bar code)
- Date Requested - This is the date you wish to begin funding (please allow up to 1-2 business days to process)
- Please Acknowledge: a new form must be submitted if you install a different Pay Plus card
  reader on the Parlevel Kiosk.
- Select Submit

Required Tools for Installation

A long Phillips head #1 or #2 Screwdriver
Cellular Dome Antenna
Power Drill
Credit Card Reader (CCR)
MDB Harness/Cable

If/When Using a Mounting Adapter

Long screws with washers
Step-down drill bit

Using Ethernet

Pay Plus ships configured for cellular network usage via the internal SIM card. A Support ticket is required to enable ethernet communication (click here to submit a help center ticket). If you plan to use ethernet, please note that the device will still need to connect to the cellular network at least
once in order to receive the back-end setting change that is sent by Support. To ensure a smooth set-up experience, we recommend pre-configuring the device at a location with strong cellular signal.

Support Tip: Before connecting ethernet, ensure your Pay Plus device has passed the CTMS Check at least once. See the Perform the CTMS Check section below.

Standard Setup

If planning to use a mounting adapter, see the section Using the Adapter below.

Screw the 4 nuts onto the back of the device from the inside of the kiosk.
Connect the Cellular Dome Antenna to coaxial connector labeled GSM.
Connect the Pay Plus device to the bill validator, using only the MDB cable supplied with your Pay Plus reader.
1. Locate the MDB to USB converter (e.g., Coinco Adapter)
2. Connect one MDB-male connector to the reader's MDB port
3. Connect the other MDB-male connector to the MDB to USB converter
4. Connect the MDB-female end to the bill validator (If kiosk does not have a bill validator, an MDB to USB converter (ordered separately) is required to complete this step.
Perform the CTMS Check:
1. Power on the kiosk and wait for the reader to come online
2. Tap the bottom half of the screen five times until the device beeps and a Basic Information diagnostic screen is displayed.
3. Press anywhere on the screen to prompt password entry, where you will enter 1234.
4. Follow the menu options OK > CTMS > CTMS Check > Confirm.
5. After seeing the message CTMS Check OK, return to the previous menu where an X will be located in the top right corner.
6. Press the X until the message Please Scan Items is displayed.
  - Note: If the CTMS Check fails, contact support and/or reseat the SIM card and check the reader/kiosk connections, followed by power-cycling the kiosk.

Ensure the device is powered on and press EXIT to complete the installation process.

The Pay Plus device is now ready to accept payments.

Kiosk Card Reader Installation with the Adapter

Preparing the Adapter

Prepare the Max Kiosk for installation of the Pay Plus device. Examine the type of holes that you have on the kiosk to understand how you will install the card reader.

Max 2.0 Kiosks

Install the reader directly onto the kiosk after removing the mounting plate.
Prior Kiosk Models (earlier than PLK001400)

A separately-ordered adapter is required for installation.
Earliest Max Kiosk Models

A step down drill bit is required to match the kiosk holes to the adapter holes, or use double-sided tape on the adapter and wedge the piece into the slot.

Mounting the Adapter

Remove the tape from the back of the adapter and determine the thickness needed for the mounting plate by placing the plate into the setting.
Run the cellular dome antenna through the kiosk to the unboxed card reader but do not connect them yet.
Run the cables through the back of the mounting plate to the front of the kiosk.
NOTE: Please only use the cables that shipped with the Pay Plus device.
Connect the cellular dome antenna to the reader's0 coaxial connector labeled GSM. The antenna must be pointed upwards to fit into the mount.
NOTE: It is recommended that you hold the nut and turn the whole reader to screw on.
Place antenna inside of the kiosk.
Locate the long screws with washers that shipped with the device and screw them in using the Phillips screwdriver.
Fit the adapter plates over the screws.
NOTE: If the adapter is not needed, run the antenna directly through and plug into the reader.
Run the longest segment of the MDB cable through the back of the kiosk to the back of the adapter and plug the MDB cable into the center port of the Pay Plus device, pulling the wires taut to ensure there is no slack.
Side the adapter into the four holes on the kiosk to mount the reader to the kiosk.